Incident Response Manager

About Skillable

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Manager, Incident Response will be responsible for leading and managing the Resiliency Team to ensure productive performance and talent pipeline growth within the department and broader business division lead. They will coordinate incident response and business continuity activities and workstreams as the incident response commander. They will develop, document, and implement strategies, runbooks, capabilities, and techniques for incident response.   

Responsibilities

• Manage and lead the Resiliency Team by identifying and developing required competencies to achieve team and company OKRs. 
• Ensure regular and on-going talent development discussions and career planning meetings with team members to provide constructive feedback and support their growth. 
• Foster innovation by actively exploring and adopting new cutting-edge technologies. 
• Make decisions and recommendations based on the results of incident response analysis and communicate the appropriate context to stakeholders. 
• Strengthen KPIs and metrics for measuring response effectiveness and provide clear and consistent reporting to internal stakeholders. 
• Continuously improve incident response processes and capabilities by building relationships and collaborating with key stakeholders.  
• Conduct post-incident reviews and generate reports detailing incident findings, actions taken, and recommendations for future prevention and improvements.  
• Lead all aspects of the Business Continuity program, including development, implementation, testing, and on-going maintenance and evolution.  
• Strategically plan and manage the Business Continuity Program, in line with the overarching business strategy, industry best practices, and relevant regulations. 
• Perform business impact analysis (BIA), and facility-based risk analysis according to business continuity risk management practices.  
• Partner with business site leaders to periodically test business continuity and incident response plans. 
• Serve as the first responder and incident commander during client-impacting escalations. 
• Analyze trends and patterns in events to identify opportunities for improvement and optimization. 
• Develop, create and own the delivery of appropriate onboarding and training materials to ensure successful assimilation with the team and division. 
• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. 
• Other strategic business initiatives or cross-functional project involvement as required

Qualifications

• Bachelor’s degree in computer science, technology, information security or equivalent years of relevant experience. 
• 5+ years of experience working in incident response and/or business continuity 
• 2+ years experience leading or managing people, including leading cross-functional work groups or project teams successfully.  
• Experience mentoring and coaching others, either cross-functionally or directly.  
• Strong problem-solving and business analysis skills.  
• Experience working cross-functionally and promoting collaborative partnerships to drive results. 
• Experience with incident response and business continuity procedures  
• Ability to present and convey material both formally and informally to all levels of the organization.  
• Thorough understanding (or willingness to learn expeditiously) of business operations and processes.  
• Demonstrated ability to prioritize and manage workload and meet project deadlines.  
• Strong analytical and problem-solving abilities, with the ability to analyze complex security incidents and identify effective response strategies 
• Interest and ability in mentoring other team members as applicable.  
• Detail oriented and organized.  
• Experience working in a fully remote team is preferred. 
  
  

Salary Range 

The base salary for this position is $115,000 - $140,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. 

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. 

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. 

What’s in it for You?  Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first.  Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!   

Working Conditions:  

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time. 

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.

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