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Varonis

Data security platform with threat detection

Technical Account Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listedRemote

About the Job

Requirements

  • A bachelor's degree or equivalent experience is required.
  • At least 4 years of experience working in a customer-facing role at a cloud security, cybersecurity, or data security and privacy company is required.
  • Experience working with enterprise SaaS, IaaS, and PaaS environments, including AWS, Azure, GCP, Salesforce, and Microsoft 365, is required.
  • Knowledge of enterprise IT, cloud, identity and access models such as Entra ID and IAM, and security technologies is required.
  • Understanding of data classification, governance, and data security posture management concepts is required.
  • Strong customer service skills and the ability to establish technical credibility and customer relationships quickly are required.
  • The ability to engage technical and executive audiences through written and oral communication is required.
  • Proven problem-solving ability is required.
  • Commitment to customer success is required.
  • Proven contribution to a team-oriented environment is required.
  • A sales-oriented approach is required.
  • The ability to work creatively and analytically in a problem-solving environment is required.
  • Interpersonal skills are required.

Responsibilities

  • Onboard customers to Varonis platforms and deliver ongoing value and support.
  • Lead customers through discovery, remediation, alerting, and governance of sensitive data to protect it from insider threats, cyberattacks, and policy violations.
  • Help customers identify and mitigate risks related to AI systems, including copilots, large language models, and shadow AI usage.
  • Drive measurable reductions in data exposure across cloud, SaaS, and data platforms.
  • Ensure customer success through proactive health checks, hands-on product usage and training, and developing and sharing best practices.
  • Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
  • Identify and champion upsell opportunities alongside Sales.
  • Learn new Varonis products as they are developed and released, and develop expertise in each client's unique security ecosystem.
  • Help Account Managers and Sales Engineers identify renewal risk, collaborate on remediation, and ensure successful renewals.
  • Serve as the primary technical contact and augment support and engineering teams.
  • Advocate for customers with appropriate internal Varonis teams to ensure customer feedback is documented and assessed by the appropriate parties.
  • Engage with customers at all organizational levels, including Infrastructure, AI and machine learning, Cloud, Privacy and Compliance, Security, Incident Response, and the C-suite.
  • Identify, research, maintain control of, and remediate customers' technical issues in a timely manner; promptly follow up with recommendations and action plans and engage appropriate internal teams as needed.
  • Escalate customer issues to management when appropriate.
  • Create knowledge base content to capture new learning for customer and internal reuse.

Desired Qualifications

  • Familiarity with AI and large language model data risks and governance considerations is preferred.

About the Company

Varonis

Data security platform with threat detection

Varonis Systems focuses on protecting sensitive information from cyber threats by offering a data security platform that continuously monitors data, detects threats, and automates responses through advanced analytics and automation. The platform helps large enterprises, government agencies, and educational institutions secure data and meet regulatory requirements via subscription-based access, with a heavy emphasis on data monitoring, threat detection, and automated response. The company differentiates itself through a strong recurring revenue model (95% recurring) and high renewal rates (90%), reflecting steady income and high customer satisfaction, alongside a broad customer base. Its goal is to help customers protect data, prevent breaches, and stay compliant while growing its subscription-based business.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Miami, FL
Founded
2005

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