Enterprise Application Manager

Job Posting Title

Enterprise Application Manager

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-AppData

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

As an Enterprise Application Manager with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks
• Support the Information Services Division
• Salary is based on education and experience

Position Summary

The Enterprise Application Manager leads the team that builds, enhances, and supports the applications and platforms that power Oklahoma CareerTech. The role balances hands-on delivery leadership with strong customer service, quality assurance, financial stewardship, and people management. The manager ensures every technology investment delivers measurable value to CareerTech stakeholders while upholding OMES standards for reliability, security, and compliance.

Key Responsibilities

Customer Service & Stakeholder Management

• Serve as the primary point of contact for ODCTE administrators, managers, and staff for all IT needs, requests, and questions in alignment with OMES processes and procedures.
• Translate stakeholder needs into clear roadmaps and deliverables. Establish and maintain SLAs and OLAs, and communicate proactively on status, risks, and trade offs.
• Drive a customer first culture by measuring and improving satisfaction, reducing friction in user experience, and ensuring timely support.
• Prepare and deliver weekly highlights to ODCTE leadership and participate in ODCTE director check ins and O&I meetings.
• Manage AppC true ups, monthly MSA inquiries, IT purchases and renewals, and asset management.
• Coordinate conference room technology needs and ad hoc staff requests.
• Research and evaluate technology solutions and communicate via email, phone, and Microsoft Teams.

Delivery & Quality Management

• Own the end to end SDLC for in house and vendor supported applications including requirements, design, development, testing, release, and support.
• Enforce quality practices such as peer reviews, automated testing, CI and CD, test coverage targets, and change management.
• Partner with QA and SRE to improve reliability and observability including analysis of defect escape rate, change failure rate, MTTR, and incident trends.

Financial Stewardship

• Build and manage application budgets and forecasts across CapEx and OpEx aligning spend to outcomes and ROI.
• Track total cost of ownership per application and optimize licensing, cloud consumption, vendor costs, and support models.
• Maintain cost transparency by publishing unit cost metrics and driving continuous cost and performance improvements.

People Leadership

• Lead, coach, and develop engineers, analysts, QA, and release managers while cultivating a high performance and inclusive team culture.
• Manage capacity planning, workforce strategy, career pathways, and performance management.
• Foster collaboration, accountability, and psychological safety while recognizing and rewarding excellence.

Application Portfolio & Governance

• Own the application portfolio including lifecycle, rationalization, technical debt reduction, and modernization.
• Ensure alignment with architecture standards, cybersecurity controls, and regulatory compliance as applicable.
• Run governance ceremonies for prioritization, demand intake, and change advisory.

Vendor & Contract Management

• Manage relationships with software vendors, integration partners, and managed services providers. Define and enforce SLAs.
• Evaluate build versus buy decisions. Lead RFPs, contract renewals, and performance reviews.
• Coordinate with Presidio and other partners for SCSMS and SKLCN related services and transitions.

Operations & Support

• Oversee L2 and L3 support and partner with the Service Desk for incident, problem, and knowledge management.
• Maintain runbooks, playbooks, and documentation. Ensure readiness for releases and disaster recovery.

Continuous Improvement

• Drive retrospectives and improvement backlogs; implement Lean/Agile practices to reduce waste and accelerate flow.
• Introduce automation where feasible (testing, deployment, monitoring, cost reporting).

Physical Demands and Work Environment

While performing the duties of this job, this position works in a warehouse office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually moderate. Occasional lifting up to 30 lbs. Occasional travel may be required.

Minimum Qualifications

Requirements include a Bachelor's degree in Computer Science, Information Systems, Engineering, or related field and 7–10 years in enterprise applications/software delivery, with 3+ years in people management.

Preference will be given to candidates who possess

• Experience modernizing legacy applications including cloud migration, API first approaches, and microservices.
• Hands-on familiarity with Azure, AWS, GCP, or Oracle, containers, and observability tooling such as APM and log analytics.
• Industry-specific compliance experience.
• Certifications such as CSM or PSM, ITIL Foundation, Lean or Six Sigma, FinOps Practitioner, PMP as relevant.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact