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Castrol

Global producer of high-performance lubricants

Technical Services Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

  • Experience in technical service, technical support, application engineering, lubrication, or related industrial sectors.
  • Sound understanding of lubricant products, industrial applications, and customer operations.
  • Experience working closely with customers, distributors, and sales teams to provide technical solutions and support.

Responsibilities

  • Provide technical support and advice on Castrol products, applications, and solutions to customers, distributors, and sales teams.
  • Support the resolution of customer technical issues and product performance concerns in a timely manner to ensure a positive customer experience.
  • Coordinate and support product trials, field tests, and technical evaluations, including interpretation of laboratory and oil analysis results.
  • Collect customer feedback, application insights, and market information to support customer retention, demand planning, and business growth opportunities.
  • Work closely with Sales, Marketing, Supply Chain, and other internal stakeholders to ensure customer needs are effectively addressed.
  • Deliver technical training and knowledge-sharing sessions to sales teams, customers, distributors, and business partners to strengthen product understanding and application capability.
  • Monitor technical service performance and identify opportunities to improve customer satisfaction and operational effectiveness.
  • Maintain up-to-date knowledge of industry trends, competitor products, and technical developments to provide relevant recommendations and support business growth.

Desired Qualifications

  • Exposure to product trials, technical evaluations, or troubleshooting activities is preferred.
  • Experience in analyzing customer needs and market insights to support business growth is an advantage.

About the Company

Castrol

Global producer of high-performance lubricants

Castrol is a global leader in high performance lubricants used in cars, industrial applications, ships, and aircraft. It manufactures lubricants and related products and sells them worldwide, serving customers in more than 150 countries. As a wholly-owned subsidiary of BP PLC, Castrol leverages BP’s resources for research, development, and distribution. Its products work by reducing engine and equipment wear, minimizing friction, and protecting components under different operating conditions. Castrol’s breadth of product lines across automotive, industrial, marine, and aerospace markets, along with its global manufacturing and distribution network, differentiates it from competitors that lack the same scale and backing. The company aims to provide reliable, high-performance lubricants worldwide to help customers keep engines and machinery running smoothly and efficiently.

Company size
5,001-10,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Pangbourne, United Kingdom
Founded
1899

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