CP Axtra

Wholesale and retail distributor with omnichannel

Club Director/Associate Director

Business OperationsConfirmed live in the last 24 hours

Full-timeBangkok, Thailand

About the Job

Requirements

Direct working experience at clubs, with a proven track record covering both operations and commercial domains, including merchandising, membership, store operations, and P&L.
Hands-on experience launching or scaling a warehouse or membership club retail format.
End-to-end business leadership experience, including P&L ownership and general business leadership for a retail format.
Strong commercial acumen in category assortment, private label, membership business models, pricing, and margin management.
Expertise in warehouse club supply chain, inventory, store operations, pre-opening, and launch management.
Experience building and leading multifunctional teams in a cross-border or international retail expansion context.
Fluency in English.
Willingness to be based full-time at the head office in Bangkok, Thailand.
Entrepreneurial mindset and hands-on execution capability to build a business from scratch.
Strategic thinking balanced with strong operational delivery.
Cross-cultural communication and stakeholder management capability.
Financial and P&L literacy, with the ability to make commercial trade-off decisions.
Problem-solving and risk management capability for a greenfield market launch.

Responsibilities

Lead the club venture launch in Thailand from strategy finalization and pre-opening setup through grand opening and post-launch scaling.
Lead the build-out of the new club format, adapting the warehouse club model to the Thai market.
Own commercial strategy, membership value proposition, merchandising and product assortment, pricing, private label development, member acquisition and retention, marketing, category planning, supplier sourcing, and P&L delivery.
Drive revenue, membership growth, gross margin, and commercial profitability targets.
Oversee club store operations, including inbound supply chain, warehouse and in-store operations, inventory management, store layout, staffing and labor planning, quality control, loss prevention, member service, and daily execution.
Establish standard operating procedures aligned with warehouse club best practices.
Build and lead the local Thailand team across merchandising, operations, membership, supply chain, and finance.
Set the organization structure, hire key managers, define KPIs, develop talent, and drive team culture.
Manage vendor, landlord, supplier, and regulatory stakeholder relationships.
Adapt club operating and commercial playbooks to Thai consumer behavior, regulations, and supply landscape, including product range, member benefits, operational workflows, and cost structure.
Monitor market competition, identify risks, and propose corrective actions to achieve business targets.
Prepare regular business performance dashboards and updates for regional and group leadership.
Align investment plans, capital expenditure, and the business roadmap with headquarters.

Club Director/Associate Director

CP Axtra · Bangkok, Thailand · Full-time · Posted 2026-10-07

Workplace: on_site

Department: Commercial

Description

We are launching a brand-new membership-only warehouse club business in Thailand, modelled after Sam’s Club. We are seeking a seasoned leader with direct Club operations and commercial experience to own the end-to-end build-out and launch of this new club format. This individual will act as a mini-CEO for the Thailand club venture, accountable for both operations and commercial performance across the entire business.

Key Responsibilities

End-to-End New Format Launch & Business Leadership Autonomy to run the club venture launch in Thailand: strategy finalisation, pre-opening setup, grand opening, and post-launch scaling. Lead the entire new club format build-out, replicating and adapting the club-style warehouse club model to fit Thailand market.
Commercial Leadership Own commercial strategy, membership value proposition, merchandising & product assortment, pricing, private label development, member acquisition & retention, marketing, category planning, supplier sourcing and P&L delivery. Drive revenue, membership growth, gross margin and commercial profitability targets.
Operations Leadership Oversee all club store operations: inbound supply chain, warehouse & in-store operations, inventory management, store layout, staffing & labour planning, quality control, loss prevention, member service, and daily club execution. Establish standard operating procedures aligned with warehouse club best practices.
Cross-functional Team Building & Management Build and lead the local Thailand core team covering merchandising, operations, membership, supply chain and finance. Set organisation structure, hire key managers, define KPIs, develop talent and drive team culture. Manage vendor, landlord, supplier and regulatory stakeholder relationships.
Market Adaptation & Business Optimisation Translate club operating and commercial playbooks into the Thai market, adapting product range, member benefits, operational workflows and cost structure for local consumer behaviour, regulations and supply landscape. Monitor market competition, identify risks and propose corrective actions to hit business targets.
Reporting & Stakeholder Alignment Prepare regular business performance dashboards and updates for regional/group leadership. Align investment plans, capital expenditure and business roadmap with headquarters.

Requirements

Mandatory: Direct working experience at clubs, with proven track record covering both operations and commercial domains (merchandising, membership, store operations, P&L).
Deep hands-on experience launching or scaling warehouse / membership club retail format.
End-to-end business leadership experience, comfortable owning P&L and acting as a general business leader / mini-CEO for a retail format.
Strong commercial acumen: category assortment, private label, membership business model, pricing and margin management.
Solid operations expertise: warehouse club supply chain, inventory, store operations, pre-opening and launch management.
Experience building and leading multi-functional teams in a cross-border / international retail expansion context.
Fluent in English.
Willing to be based full-time in head office, Bangkok, Thailand.

Competencies

Entrepreneurial mindset, hands-on execution capability to build a business from scratch.
Strategic thinking balanced with strong operational delivery.
Excellent cross-cultural communication and stakeholder management.
Strong financial & P&L literacy, able to make commercial trade-off decisions.
Problem-solving and risk management for greenfield market launch.

Benefits

Health Insurance – At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro PRO cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave of 20 days!

No overtime – We work 5 days a week. We set our own goals and deadlines.

Cool hardware – New MacBook. The tool to help you be the best of yourself.
Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

Best Culture

Clear focus.
Diverse Workplace (Our members are from around the world!)
Non-hierarchical and agile environment
Growth opportunity and career path

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About the Company

CP Axtra

Wholesale and retail distributor with omnichannel

CP Axtra runs wholesale and retail networks in Thailand and across Asia, with two main segments: Makro for B2B wholesale and Lotus's for B2C retail in hypermarkets and supermarkets. It sources goods from suppliers and sells them through its stores and online channels, while also earning from leasing mall space; digital tools like the Makro PRO app and partnerships with Cainiao and Microsoft help manage inventory and personalize shopping. The company combines a large B2B wholesale ecosystem with a broad B2C retail footprint and a unified omnichannel experience to connect physical and online shopping. Its goal is to become a leading RetailTech company in Asia by improving supply chains, expanding its omnichannel reach, and growing its ecosystem of stores, online services, and mall spaces.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1988

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