Service Delivery Manager F/H
About the job
- Higher education at Bac+4/5 level in engineering or an equivalent field.
- Five to seven years of high-level experience in information technology, including operational and technical management of a team of at least five people.
- Knowledge of production information technology environments running on Linux.
- Proficiency in activity reporting and dashboard management.
- Ability to work in an operational and technical environment, adapt to different stakeholders, listen effectively, and work rigorously and methodically.
- Coordinate and manage the activities of the team under direct authority.
- Manage activities delegated to third-party companies.
- Coordinate HPE actions concerning the lifecycle of the infrastructure solution.
- Provide leadership, team cohesion, and synergy across the team and its processes.
- Produce daily, weekly, and monthly activity reports and provide the required Cotech and Copil reporting.
- Manage operational relationships and communication with the client.
- Manage ITIL processes and their implementation in the IT service management system.
- Manage priorities, emergencies, and crises.
- Manage client and team communications.
- Manage incidents, changes, and production releases.
- Manage team staffing schedules and leave planning.
- Manage team performance and schedules.
- Manage service-level agreements, key performance indicators, and required reporting.
- Lead operational meetings, including Cotech and CAB meetings.
- Prepare and facilitate steering committees.
- Lead continuous improvement initiatives to propose to the client.
- Interact with the client's production manager.
- Animate the technical team's activities to deliver the expected service level and share results with the client.
- Experience in a successful operational environment.
- Experience working with a cutting-edge technological solution in a strategic environment.
About the company
Orange is a global telecommunications company providing mobile, fixed-line, and internet services to millions of customers. Its products work by running cellular networks, fixed broadband, and digital services that let people make calls, send messages, browse the web, and use apps on smartphones and other devices; brands like Orange are used across services and regions to offer plans, data, roaming, and customer support. The company differentiates itself through its long history of growth via strategic acquisitions and a single, unified global brand, giving it a broad European and international footprint with integrated mobile, fixed-line, and digital offerings. Its goal is to connect people and businesses worldwide by delivering reliable communications and digital services while expanding its network reach and continuing to evolve in the telecom landscape.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1988
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Simplify's Take
What believers are saying
- Orange raised 2026 EBITDA guidance above 4% and cash flow to about €4.3 billion.
- MasOrange became fully consolidated in June 2026, immediately boosting earnings and cash generation.
- The SFR transaction would add five million subscribers and 47 MHz spectrum by 2027.
What critics are saying
- French antitrust review of the SFR deal runs into 2027, delaying strategic payoff.
- Orange France's REGAIN restructuring targets over 20,000 employees, triggering union resistance in 2026.
- Net debt hit 2.4x after MasOrange; another failed integration would constrain capital flexibility.
What makes Orange unique
- Orange Business bought Obvios Dome on September 2, 2026, adding sovereign private 5G.
- Orange launched Wi-Fi 7 repeaters with SoftAtHome in France and Poland during 2026.
- Orange's Africa, Middle East, and Europe 6 businesses keep outperforming mature European peers.
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Benefits
- Training Programs