Quality Assurance Supervisor

Shape What’s Next at Select Custom Solutions

At Select Custom Solutions, we don’t just make ingredients—we create possibilities. From La Crosse, WI, our team brings innovation and expertise to contract manufacturing, branded dairy and non-dairy ingredients, custom blends, and ingredient distribution. With modern facilities and cutting-edge capabilities, we help some of the world’s most trusted brands deliver products that make a difference in people’s lives.

With a strong focus on growth, innovation, and excellence, Select Custom Solutions offers opportunities to be part of meaningful work that impacts industries worldwide. Whether you’re working hands-on in manufacturing or supporting operations, your contributions help drive the future of food and nutrition.

We’re proud to be partnered with Select Milk Producers, one of the nation’s most progressive dairy cooperatives. With over 110 family-owned dairies and multiple processing plants and joint ventures nationwide, our partnership connects us to a powerful network driving the future of food and nutrition.

Join us—and help shape what’s next.

What Select offers you:

Comprehensive benefits package focusing on your physical, financial and emotional health to include the following perks as well as the standard benefit offerings (health, dental, vision, etc.):

• Paid Time Off
• Paid Holidays Off
• Uniform Program
• Shoe Allowance
• Onsite gym
• Career Advancement Opportunities
• Leadership Development
• Opportunities to support our local communities
• Chance to apply best practices in sustainability and environmental initiatives
• Commitment to producing high quality nutritious products and providing nourishment around the world

What this role is all about:

We are looking for a Quality Assurance Supervisor in La Crosse, WI.

Primary Schedule: Monday – Friday

The Quality Assurance Supervisor works closely with the Quality Management team in the areas of food quality, food safety, sanitation, pest control, environmental monitoring, and internal auditing. The Quality Assurance Supervisor consistently promotes and maintains a safe work environment while striving to ensure quality-focused programs that aid in producing products that meet or exceed customer expectations. This leadership role serves as the primary resource for food safety focused decision-making on the production floor. The QA Supervisors oversees QA Technicians on all three shifts in addition to a QA Lead and Quality Operations Specialist.

Essential Duties and Responsibilities:

• Manage, implement, and monitor SQF, NSF, and other certification programs and procedures.
• Responsible for hosting on-site audits including 3rd party audits, large customer audits, and certification audits: SQF, NSF, Organic, Halal, Kosher, Gluten Free, etc.  Position will require prompt follow-up on assigned corrective actions when necessary.
• Assist Quality Management in the maintenance and development of quality programs such as Good Manufacturing Practices, Food Safety Systems/Preventive Controls (PC), Sanitation, Customer Complaint program
• The QA Supervisor has ownership over the Hold/Release, Supplier Complaint, Corrective/Preventative Actions, Internal Auditing, Pest Control, and Environmental Monitoring programs.
• Leads assigned customer complaint investigations. Conducts root cause analysis, determines corrective actions, and provides timely written responses back to customers.
• Monitor environmental results to ensure that technicians thoroughly investigate the cause of any out of specification results and that corrections are effectively implemented. Use trend data to drive positive changes to production and sanitation programs.
• Compiles information and submits Supplier Complaints when ingredient non-conformities are identified. This role coordinates the supplier complaint process with production, purchasing, and sourcing to ensure that all relevant details are included. The QA Supervisor monitors open supplier complaints reviews all complaint responses prior to closing them.
• Ensures compliance of Corporate and plant level Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and regulatory requirements by performing regular plant walkthroughs.
• Conduct necessary inspections such as Internal Audits, Glass/Hard Plastic Inspections, Metal Detection, HACCP reviews and mock recalls at least three times per year on appropriate schedules.
• Work with production, maintenance, and sanitation to make process improvements that improve first pass quality metrics and reduce the likelihood of non-conformance.
• Work with plant, corporate and client personnel to resolve day-to-day quality tasks and needs as they arise.
• Develop training presentation and perform plant-wide food safety training for employees.
• Manage QA Operations procedures and train QA technicians on procedure updates.
• Act as primary SQF practitioner in the event the Quality Assurance Manager is absent or when all other SQF practitioners are absent. 

Other Duties and Responsibilities:

• Supervisory Responsibilities
  • Responsible for employee relations including work direction of employees, hiring, training, performance reviews, administering policies and procedures, disciplinary action, and compensation recommendations.
  • Direct implementation of departmental objectives, goals and policies.
  • Carry out supervisory responsibilities in accordance with the organization's policies, procedures and guidelines.
• Works directly with manager and indirectly with Quality Assurance Operations Manager, serving as a back-up for the manager as needed. 
• Understand and adhere to Good Manufacturing Practices and Safety Protocol.
  • Stop any observed unsafe acts and obey facility safety rules and procedures.
  • Correct or report any observed safety hazards.
  • Support safety policies and programs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Qualifications:

Education Required:

• Bachelor’s Degree in Food Science, Microbiology, Chemistry, or related field required.
• Equivalent combination of education and/or experience may be considered.

Experience Required:

• Minimum two (2) years of quality assurance/quality control experience required.
• Minimum two (2) years of quality experience with food processing preferred.
• Previous supervisory experience preferred.
• Knowledge of HACCP, GMPs, FDA, or other regulatory compliance programs preferred.

Certification/Licensure Required:

• HACCP certification preferred.
• SQF Practitioner certification preferred.
• PCQI certification preferred.

Skills Required:

• Ability to read, understand, and follow documents and procedures (SOP, MSDS, GMP, test procedures, and HACCP).
• Ability to apply logic and methods to solve difficult problems with effective solutions.
• Demonstrate attention to detail, quality and cleanliness in work.
• Decisions administered soundly and consistently with policies and in compliance with appropriate laws and regulations.
• Ability to work in a fast-paced environment.
• Results driven, bottom-line oriented, strive to exceed goals, and motivate self and others to achieve positive outcomes.
• Able to exchange basic informational data (fill out forms/checklists, copy data from one record to another, etc.); interview to gather information; advise others on alternatives/options; coach and counsel others; read, understand and explain technical data.
• Demonstrate functional and technical knowledge, ability to learn new skills quickly, and achieve a high level of accomplishment.
• Demonstrate excellent organizational skills, establish priorities, ability to multitask, and meet deadlines.
• Effectively present information in one-on-one and small group situations to management and coworkers.
• Communicate effectively both verbally and in writing with executives, managers, colleagues and individuals inside and outside the organization.
• Basic math plus fractions, decimals and percentages, as well as algebraic calculations.
• Intermediate computer skills with Microsoft Excel, Power Point, Word, Outlook and field-specific software.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.

Core Competencies:

• Create a customer-centric experience; dedication to providing the highest quality services which meet the needs and requirements of internal and external customers.
• Drive continuous improvement; while embracing change that comes with it, always find better ways to perform work; strive to innovate.
• Being accountable; can be counted on to commit and achieve goals successfully. 
• Build strong teams; creating a climate in which people feel empowered to be their best.
• Lead self-development; committed to and actively work to continuously improve personally and professionally.

Where you’ll be working:

Our La Crosse, WI, plant is home to approximately 330 employees. This facility supplies the food, beverage, and nutritional industries with innovative functional ingredients and superior quality contract manufacturing services.

La Crosse, WI, is nestled between the Mississippi River and the rolling river bluffs. This town is home to a plethora of colleges, high-quality health care, community events, and cultural opportunities. If you want to enjoy outdoor activities there are many opportunities, such as hiking, cycling, skiing, and boating. The town hosts multiple events annually and is famously known for their Oktoberfest celebration as well as offering a minor league baseball team. Visit the La Crosse Chamber site https://www.lacrossechamber.com/ for more information on local events.

AA/EEO – Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity