Role: Field Service Controller

Location: Croydon, CR0 4YL

Hours: 40 hours per week | between 07:30 - 16:00 Monday to Friday

Salary: Up to £33,216 pa DOE

Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a proactive and detail-oriented Field Service Controller to join our Aftermarket team!

This is a fast-paced role where you’ll be the first point of contact for customers and engineers, managing breakdowns, scheduling repairs, and ensuring smooth service delivery from start to finish.

Key Responsibilities:

Handle incoming calls and coordinate field service activities
Log breakdowns and job details accurately in central systems
Communicate engineer attendance and updates to customers
Prioritise vehicle-off-road (VOR) cases and escalate major issues
Manage warranty and chargeable field repairs, including job numbers and parts coordination
Liaise with third-party repair providers and monitor progress
Collate and finalise engineer documentation and reports
Update job progress and KPIs, and submit warranty claims
Maintain high standards of service administration and compliance

Ideal Candidate:

Previous experience in a similar role, ideally within the motor trade
Strong customer service and communication skills
Technical understanding of vehicle components
Excellent planning and organisational abilities
Proficient in Microsoft Excel and Word
Able to work independently and as part of a team
Calm under pressure with a logical approach to problem-solving
GCSEs in Maths and English (or equivalent)
Knowledge of the refuse industry and engineer planning is a bonus

If you’re ready to take control and make a difference in field service operations, we’d love to hear from you!

We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Why You'll Love Working Here

25 days' annual leave plus Bank Holidays (pro rata for part-time employees and employees working a 4-day week)
Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
Free independent mortgage advice: Expert guidance to help you make informed financial decisions.

Please don't delay your application, this role could be filled at any time for the right candidate.

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Dennis Eagle

Field Service Controller

About the Job

Requirements

Responsibilities

Desired Qualifications

Key Responsibilities:

Ideal Candidate:

About the Company

Dennis Eagle

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