Interview Master

AI-driven interview prep with adaptive learning

Technical Support Engineer / Executive

Customer SupportConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A firm grasp of how the web works, networking, and software products.
Strong written and verbal communication skills.
An excellent phone manner.
Willingness to work different shifts.
Time-management and quick-learning abilities.
Knowledge of Windows XP and Vista and browser support issues.
Knowledge of DNS, TCP/IP, and other networking concepts.
A qualification such as BTech, BSc, BCA, or BBA.

Responsibilities

Take ownership of technical issues and work with the Development group to resolve advanced issues when necessary.
Resolve escalated customer complaints without team-lead intervention.
Document troubleshooting and problem-resolution steps.
Participate in providing training to customers as required.

Desired Qualifications

Knowledge of HTML.
A track record of finding creative solutions to unique problems.
Ability to thrive in challenging situations.

Job Description

The most important criteria for joining our support team is:

Firm grasp of how the web works, networking, and software products
Written and verbal skills
Excellent phone manner
Willingness to work in different shifts
Time management and quick learning

Some technical skills that would be particularly useful:

Knowledge of Windows, XP, Vista and browser support issues
Knowledge of DNS, TCP/IP and other networking concepts
Knowledge of HTML is a plus

We are very interested in individuals who have a track record of finding creative solutions to unique problems in the past, and those who will thrive in challenging situations.

What will you be doing?

The support team at Talview is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers from different geographies very seriously. We feel their joy. We feel their pain. Are you up for the challenge?

Qualifications

Qualification: BTech/BSc/BCA/BBA

Additional Information

Additional responsibilities include:

Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
Resolving escalated customer complaints without the need for team lead intervention
Documenting troubleshooting and problem resolution steps
Participation in providing training to customers as required

Location: HSR, Bangalore

About the Company

Interview Master

AI-driven interview prep with adaptive learning

Interview Master offers an AI-driven platform that helps people improve their communication and data analysis skills. It uses adaptive learning paths that start with basic concepts and gradually tackle harder questions, tailoring the experience to each user. The platform includes practice content such as 200 premium interview questions and SQL-focused guides and exercises, aimed at professionals preparing for technical interviews and data-related roles. It analyzes user interactions, like host response times on platforms such as Airbnb and engagement with features on Google Photos, to provide actionable insights for better user experiences. Revenue likely comes from subscriptions to premium content, with possible partnerships with schools or companies. In short, Interview Master guides users through structured, personalized practice to sharpen interview performance and data skills, with analytics to improve learning and user engagement.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 2025

Recently Posted Jobs

Explore more opportunities at Interview Master

See more jobs