Patient Service Representative

BASIC PURPOSE OF THE JOB

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

REPORTS TO

• Practice Manager/Lead

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: High School Diploma/GED

Degree: General

License/Certification Required: None

Minimum Work Experience: 1-2 years in Medical Office setting preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multi-task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing and troubleshooting skills.

DUTIES AND RESPONSIBILITIES

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family Complaints are handled in a confidential, timely and professional manner.
• Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
• Completes all Dolly Children's and practice required training and CBL requirements.
• Willingly accepts any other assignment that may be requested.
• Utilizes hospital resources and time respectfully and accountably. Works as effeciently as possible to ensure best use of time.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference every day.