Field Service Technician - Welding/Robotics

Overview

The Welding and Robotics Field Service Technician develops and maintains strong customer relationships to support the success of their manufacturing operations through Panasonic welding and robotic automation solutions. This role is responsible for the installation, commissioning, troubleshooting, repair, and optimization of robotic welding systems, welding power sources, positioners, and related automation equipment, and provides technical support throughout the product lifecycle, including post-sales service, programming assistance, preventive maintenance, and customer training.

Working independently at customer sites, this individual diagnoses and resolves complex electrical, mechanical, robotic, and welding process issues while ensuring maximum system performance and uptime. They deliver high-quality service, promote customer satisfaction, and serve as a professional representative of Panasonic in support of its welding and robotic automation products.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Responsibilities

• Quickly learn and develop a solid understanding of all Panasonic welding products and arc welding processes to ensure full proficiency in the field
• Troubleshoot and resolve electrical, mechanical, robotic, PLC, networking, and welding process issues in a timely manner with minimal supervision or assistance
• Determine when a service call is necessary, including the possibility of same-day travel to be on-site
• Attend internal meetings and partner with the Sales Team to meet with clients and partners to ensure their needs are met
• Provide services such as preventive maintenance, upgrades and retrofits, repairs, production support, and welding improvement at customer facilities, system integrators, and the office in OH
• Develop and maintain technical documentation, operating manuals, training materials, service procedures, and presentation content to support customer and internal training initiatives, and provide training classes on these materials to system integrators, distributors, and other business partners
• Complete documentation, including service reports, investigation reports, and internal reporting documents, in a timely manner
• Troubleshoot effectively and efficiently, while working in potentially high-pressure circumstances, to achieve 100 percent problem resolution within 24 hours of arrival at the customer site
• Adhere to all company, customer, and regulatory safety requirements while working in manufacturing environments
• Manage assigned service calls and projects independently while meeting customer expectations and company performance standards
• Maintain a high level of technical expertise through continuous learning and training on welding, robotic, and automation technologies
• Serve as the primary technical representative for customers and ensure a professional, customer-focused experience at all times
• Provide post-sales training to customers and integrators on Panasonic robots and welding products, including operation, maintenance, applications, and safety procedures
• Communicate effectively and promptly with internal departments, including Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, and Accounting
• Provide follow-up service evaluations for customer satisfaction
• Perform other duties as assigned
• Establishment of the preventative maintenance schedules with customers and service coordinator

Qualifications

Required Qualifications

• Minimum of 5 years of field service, application engineering, controls engineering, or technical support experience with a major industrial robotics OEM or robotic systems integrator
• Strong background in robotic welding applications, including arc welding processes, weld quality, process optimization, and automated welding systems
• Hands-on experience with industrial robots
• Working knowledge of PLC programming and troubleshooting
• Experience troubleshooting and diagnosing electrical, mechanical, robotic, servo, and control system issues in manufacturing environments
• Ability to read and interpret electrical schematics, mechanical drawings, wiring diagrams, and technical documentation
• Strong customer-facing communication and problem-solving skills
• Ability to work independently with minimal supervision while effectively managing multiple service priorities
• Ability to lift up to 50 pounds using safe lifting techniques
• Ability to follow PPE and safety guidelines according to each working environment

Preferred Qualifications

• Bachelor's degree in Robotics, Electrical Engineering, Mechanical Engineering, Mechatronics, Automation Technology, or a related technical field
• Experience commissioning and integrating robotic welding cells, positioners, tooling, and peripheral equipment
• Previous experience providing technical training to customers and field service personnel

Key Competencies

• Drives change, making suggestions and striving for continuous improvement
• Strong welding process knowledge
• Strong written and oral communication skills, with the ability to interface effectively and professionally with customers and team members, internally and externally
• Capability for effective, timely communication with internal departments, including Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, and Accounting
• Familiarity with 3D drawings and the ability to execute modifications in SolidWorks or 3D Inventor
• Ability to work in manufacturing and factory production environments, following safety procedures, standing on concrete for long periods of time, and kneeling and squatting to repair machinery
• Ability to resolve issues with flexibility and a customer-first mindset
• Ability to troubleshoot electrical components using diagrams and schematics
• Ability to safely use hand tools and industrial tools with the necessary hand dexterity

Other Requirements

• Expected travel of up to 90%

Benefits & Perks – What's In It For You

Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

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*The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

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REQ-155912