Market Access Policy Operations Manager

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Position Summary 

The Manager of Market Access Policy Operations is tasked with leading the operational infrastructure that supports medical policy intelligence, reimbursement strategy execution, coding analysis, and market access communications and training throughout the organization. This role acts as a strategic partner to several departments including Market Access, HEOR, Government Affairs, Sales, Marketing, Clinical Affairs, and Regulatory teams, ensuring cross-functional collaboration and alignment. 

Primary Responsibilities 

The core responsibilities encompass: 

• Medical Policy Intelligence, Monitoring and Tracking 

• Coverage Policy Operations 

• Coding and Reimbursement Analysis 

• Market Access Communications 

• Internal and External Coverage & Reimbursement Policy Education  

• Serve as the subject matter expert on coverage, coding, payment, and reimbursement policy. 

• Develop and deliver education and training to internal stakeholders including Sales, Market Access, Medical Affairs, Marketing, Compliance, Legal, and Executive Leadership. 

• Provide external education to customers, payer stakeholders, and other healthcare audiences regarding reimbursement and coverage of policy developments and implications. 

• Translate complex policy changes into actionable business and customer-facing insights. 

• Serve as Primary Market Access Contact to Smith+Nephew's Reimbursement Hotline and Patient Access and Reimbursement Managers 

• Maintain Internal Coverage Database to Support Product Coverage 

• Cross-Functional Leadership 

• Operational Excellence 

• Team Leadership 

• Supports reimbursement team communications, marketing materials review and training updates as a subject matter expert 

Qualifications 

Candidates for this role are required to have a Bachelor’s degree, with an advanced degree preferred. Additionally, they should possess between 5 to 10 or more years of experience in healthcare reimbursement, market access, policy, or health economics, reflecting a need for substantial expertise in these areas. 

Critical Competencies 

Key competencies essential for success in this role include: 

• Reimbursement Operations 
• Coverage Policy Analysis 
• Medicare and Medicaid Policy 
• Commercial Payer Policy 
• Executive Communication 
• Demonstrated comprehensive knowledge of coding, coverage, and reimbursement 
• Solid understanding of reimbursement methodologies (e.g., hospital inpatient, outpatient, ASC, physician’s office, DME, etc.) 
• Understanding of state Medicaid programs and policy development process 
• Excellent understanding of medical device industry reimbursement environment (CPT, HCPCS, MAC, LCD, OPPS, MPFS, PDAC, etc.) 
• Proven competency in translating complex coverage, coding, and reimbursement policies into clear, actionable training materials and educational programs. 
• Must possess strong organizational, analytical, and problem-solving skills with a proven track record of working independently (including the ability to develop data models, identify trends, and generate actionable insights from complex data sets) 
• Experience working with medial technology datasets: e.g. IQVIA, Policy Reporter, MMIT, etc. 
• Expert in tools and techniques of healthcare business analysis including Microsoft Excel and, Power point and mathematics 

Success Measures 

Performance in this role is measured by the ability to: 

• Work independently and excellent time management skills 
• Deliver actionable policy intelligence 
• Streamline policy monitoring processes 
• Improve field readiness 
• Support favorable coverage pathways. 
• Detail- oriented and data-driven 
• Outstanding oral, written, and interpersonal skills 
• Good business acumen, innovative thinking, and problem-solving skills 
• These metrics focus on operational impact and strategic outcomes within the market access framework. 

Travel: Up to 30%  

You. Unlimited.  

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

• Inclusion and Belonging ​- Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program  
• Training: Hands-On, Team-Customized, Mentorship  
• Extra Perks: Discounts on fitness clubs, travel and more!

The anticipated base compensation range for this position is around $120,000-$155,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.