B

Baptist Health

Full-spectrum health system with hospitals

Guest Services Representative 2 - Cath Lab

Full-TimePosted on 10/15/2026
No salary listed
Junior
Lexington, KY, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
Company Does Not Provide H1B Sponsorship

About the job

Requirements
  • A high school diploma or equivalent is required.
  • One year of experience is required.
  • Maintain patient confidentiality.
  • Be able to access patient information from a computer.
  • Know the hospital floor plan, services provided by other areas, and all surgery and waiting areas.
Responsibilities
  • Serve as a liaison between family members, patients, visitors, and invasive cardiology staff.
  • Greet and direct visitors and families.
  • Answer the telephone and provide or relay messages.
  • Assist with escorting patients and families to the Cardiovascular Observation Unit.
  • Relay updated information to families while the patient is in the Cardiovascular Observation Unit, Cath Lab, and/or Electrophysiology Lab.
  • Escort families to consult rooms to meet with physicians or to the Cardiovascular Observation Unit recovery room after procedures.
  • Respond promptly to the needs of patients, families, and visitors.
  • Answer questions and provide general visitation information.
  • Locate patients in other areas of the hospital.
  • Make referrals to the Chaplain or Patient Relations as appropriate.

About the company

B

Baptist Health

View
Website

Baptist Health is a regional health system with nine hospitals and more than 400 care sites across Kentucky and Indiana, offering inpatient services, outpatient clinics, home health, urgent care, diagnostic and surgery centers, and therapies. It combines employed physicians in Baptist Health Medical Group with a large network of independent clinicians to deliver comprehensive care across the continuum, including hospital care, primary care, specialty practices, and wellness services. Its hospitals hold Magnet or Pathway to Excellence nursing designations, reflecting a focus on nursing quality, and the system aims to provide accessible, high-quality health care to communities through a broad, integrated network. The goal is to improve community health by delivering coordinated, patient-centered care across a wide geographic footprint.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Little Rock, Arkansas

Founded

1924

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Simplify's Take

What believers are saying

  • Baptist Health received $17.2 million FEMA reimbursement in May 2026, boosting liquidity.
  • Paducah's $19 million surgical expansion adds robotic and biplane ORs by fall 2027.
  • Hardin opened a new Radcliff ER and urgent care, extending outpatient emergency reach.

What critics are saying

  • Baptist Health Fort Smith cut about 70 jobs and 150 roles, signaling service pressure.
  • Recruiting incentives up to $200,000 across specialties show persistent physician shortages in 2026.
  • Complex expansions through June 2027 risk delays, cost overruns, and underfilled new capacity.

What makes Baptist Health unique

  • Baptist Health Paducah has nine straight ACS cancer accreditations as of August 2026.
  • Baptist Health is embedding Epic's AI Build Assistant across EHR workflows in 2026.
  • Baptist Health Hardin and Floyd keep expanding emergency and surgical capacity through 2027.

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Benefits

  • Tuition Reimbursement
  • Paid Vacation
  • Parental Leave
  • Bereavement Leave
  • 401(k) Company Match
  • 401(k) Retirement Plan

Company News

News and Tribune
Aug 19th, 2026
Baptist Health Floyd to build new helipad, will stop landing helicopters in parking lot

Baptist Health Floyd to build new helipad, will stop landing helicopters in parking lot

PR Newswire
Aug 12th, 2026
Calidar completes first-in-human study of Eidos Prism(TM) and advances toward 2027 Pivotal Study.

Calidar completes first-in-human study of Eidos Prism(TM) and advances toward 2027 Pivotal Study. Aug 12, 2026, 13:44 ET The company targets five to seven sites for its pivotal study spanning rural/community health systems, large academic medical centers, and independent imaging centers across the country. RESEARCH TRIANGLE PARK, N.C., Aug. 12, 2026 /PRNewswire/ - Calidar, Inc. today announced the successful close-out of its first-in-human (FIH) clinical study evaluating the Eidos Prism(TM), a modular add-on device that brings Volumetric X-Ray Diffraction (VXD) - also known as 4D Mammography - to existing 3D mammography systems. As previously announced, the study enrolled 61 patients at Baptist Health Hardin in Elizabethtown, Kentucky. With the study now closed out, clinical investigators have submitted two manuscripts for peer review: one detailing the technology's performance in the FIH cohort, and a second covering results of an accompanying reader study. Both manuscripts are currently under review, with publications anticipated later this year. Closing out the FIH study and submitting both manuscripts marks the transition from first-in-human evidence gathering to preparation for a multi-site pivotal study. Building on the Baptist Health Hardin Partnership Calidar's first clinical site relationship, with Baptist Health Hardin, supported the FIH study from first patient imaged through study close-out. "As lead investigator for the first clinical application of Volumetric X-Ray Diffraction, the team at Calidar was a pleasure to work with. They made it easy for me to bridge the needs of my clinical practice with the expectations of our local institutional review board in addressing the potential complexities that can arise with any patient research. " - Dr. Craig Kamen, PI From Calidar's perspective, this relationship was the best possible scenario in a first-in-human partnership and an opportunity to learn from each other to inform future studies like the pivotal kicking off in 2027. "Dr. Kamen and the entire team at Baptist Health treated this study as a true collaboration, built upon a shared commitment to providing clearer information to patients earlier in the diagnostic process. This is exactly the kind of partnership we aim to build with each site joining us for the pivotal study." - Thomas Blum, VP Clinical, Calidar Forward Momentum: The Pivotal Study The company is also beginning active conversations with sites for its planned 2027 pivotal study, which will expand testing across a broader and more diverse patient population. Calidar is evaluating pivotal trial sites across four U.S. regions - Northeast, Southeast, Southwest, and Northwest - spanning rural/community health systems, large academic medical centers, and independent imaging centers. Calidar is inviting health systems and imaging centers interested in learning more about the upcoming pivotal study and potential site partnership to reach out. About Calidar Calidar, Inc. is a medtech company developing the world's first clinical application of volumetric X-ray diffraction imaging for breast cancer diagnostics. Its 4D Mammography system reads the molecular fingerprint of breast tissue - delivering new diagnostic information that today's 3D imaging cannot provide. The company is headquartered in Research Triangle Park, NC. About Baptist Health Hardin Baptist Health Hardin serves approximately 400,000 residents in 10 central Kentucky counties - Hardin, LaRue, Meade, Breckinridge, Grayson, Nelson, Hart, Bullitt, Green and Taylor. The Elizabethtown hospital operates 300 acute care beds. Baptist Health Hardin includes 74 points of care across the service area, including a Cancer Care Center, Outpatient Surgical Center, and three Urgent Care locations. The hospital's network includes nearly 500 physicians and advanced practice clinicians representing more than 40 specialties plus primary care. Baptist Health Hardin has also been twice awarded the Pathway to Excellence(R) designation for excellence in nursing services by the American Nurses Credentialing Center (ANCC). SOURCE Calidar, Inc.

The Business Journals
Aug 5th, 2026
Baptist Health Floyd plans $10.3M emergency department expansion with new chapel.

Baptist Health Floyd plans $10.3M emergency department expansion with new chapel. By Olivia Estright - Reporter, Louisville Business First Aug 5, 2026 Preview this article 1 min Construction begins in August. The chapel will be completed by December, with the emergency department expansion finishing by June 2027. Don't Stop Here - Continue Reading For $1 Per Week Secure 4 weeks of award-winning news and trusted insights Subscribe for only $4 * $30M development coming to Crestwood $30M development coming to Crestwood * Norton Children's names new chief scientific officer Norton Children's names new chief scientific officer * Humana to overhaul its Medicare business Humana to overhaul its Medicare business * Baptist Health to open $5M NICU facility Baptist Health to open $5M NICU facility

The Paducah Sun
Jul 22nd, 2026
Baptist Health Paducah receives national cancer accreditation.

Baptist Health Paducah receives national cancer accreditation. * by SUN STAFF * 12 hrs ago * 0. Baptist Health Paducah has earned its ninth consecutive three-year accreditation from the American College of Surgeons' Commission on Cancer, recognizing the hospital's cancer program for meeting national standards for patient care. According to a news release, the Commission on Cancer accreditation is awarded to cancer programs that demonstrate compliance with standards focused on improving patient survival and quality of life. Accredited programs undergo an extensive evaluation every three years to maintain their designation. According to Baptist Health Paducah, the accreditation ensures patients have access to a full range of cancer services, including diagnosis, treatment, supportive care and community resources either on-site or through referrals. "When cancer patients choose to seek care locally at a CoC-accredited cancer center, they are gaining access to comprehensive, state-of-the-art cancer care close to home," said Michael Tutor, executive director of oncology and imaging services at Baptist Health Paducah. "Our staff gives 100% each day to guarantee our oncology patients receive the very best care possible." As a CoC-accredited institution, Baptist Health Paducah also becomes an ACS Surgical Quality Partner, the release said. Being a Surgical Quality Partner signifies an institution's dedication to consistently improving procedures and approaches, while maintaining a critical eye on process at every step. The Surgical Quality Partner designation lets patients know Baptist Health Paducah is dedicated to quality and relentless self-improvement and has been verified or accredited by the ACS. Patients can trust that the care they receive at Surgical Quality Partner hospitals adheres to the most rigorous standards in surgical quality. "ACS Quality programs are grounded in more than a century of experience and participation is an important measure of a hospital's surgical quality. As an ACS Surgical Quality Partner, Baptist Health Paducah has shown a commitment providing the best possible patient care, evaluating that care in a rigorous fashion, and dedicating themselves to continuous self-improvement," said ACS Executive Director & Chief Executive Officer Patricia L. Turner in the release.

The Southern Illinoisan
Jul 15th, 2026
Baptist Health Medical Group welcomes Dr. Lauren Hansen.

Baptist Health Medical Group welcomes Dr. Lauren Hansen. * Jul 15, 2026 Updated Jul 16, 2026 PADUCAH - Baptist Health Medical Group (BHMG) is excited to share that Dr. Lauren Hansen has joined the team at BHMG Primary Care in Murray, KY. Dr. Hansen specializes in Family Medicine. Her services include everything from well visits and disease prevention to health maintenance and care for urgent conditions. She earned her medical degree from Lincoln Memorial University DeBusk College of Osteopathic Medicine in Harrogate, Tennessee, and furthered her education through a residency in Family Medicine at the University of Louisville/Glasgow T.J. Samson Community Hospital in Glasgow, KY. Hansen is certified by the American Red Cross in Basic Life Support, Advanced Life Support and Pediatric Advanced Life Support. She is also a Diplomate of the American Board of Family Medicine as well as a member of the American Academy of Family Physicians, Kentucky Medical Association, and the Tennessee Medical Association. Hansen is now accepting new patients. To schedule an appointment, call 270-415-7055. DROWNING RACCOON SAVED BY PADDLEBOARDERS 00:03 / 00:40 (0 Ratings)