E

ether.fi

Ethereum staking and restaking platform

Customer Service Representative

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Bachelor's
Remote in Cayman Islands+2 moreMore locations: New York, NY, USA | Denver, CO, USA
RemoteFully remote role; 4 weeks work from anywhere. Travel and work from any of the company's three offices are opportunities.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Experience with customer service, customer support, and ensuring customer satisfaction.
  • A bachelor's degree in a relevant field is preferred.
  • Experience with DeFi protocols and cryptocurrencies is desirable.
  • Prior experience in the financial or crypto industry is desirable.
Responsibilities
  • Provide customer support and ensure customer satisfaction.
  • Manage the overall customer experience.
  • Respond to customer inquiries and resolve issues.
  • Moderate the community and maintain a high level of customer service.
Desired Qualifications
  • Experience with DeFi protocols and cryptocurrencies.
  • Prior experience in the financial or crypto industry.

About the company

Ether.fi provides a platform for Ethereum staking and restaking. It lets users stake their ETH to earn rewards and, through a partnership with EigenLayer, participate in restaking to earn additional rewards by validating software modules built on Ethereum. Users maintain control of their private keys, reducing counterparty risk compared to traditional node operators. Revenue comes from a small fee on staking rewards to cover platform maintenance and support. The service targets crypto enthusiasts and institutions looking to maximize returns from ETH staking, while keeping security and decentralization in focus. The company’s goal is to offer a secure, accessible way to earn staking and restaking rewards and to grow participation in decentralized staking across the Ethereum ecosystem.

Company Size

51-200

Company Stage

Series A

Total Funding

$28.3M

Headquarters

George Town, Cayman Islands

Founded

2022

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Simplify's Take

What believers are saying

  • Ether.fi launched tokenized stocks, metals, and portfolio borrowing on Optimism in August 2026.
  • CoinGecko showed $5.25 billion TVL and $76.6 million daily volume on September 30, 2026.
  • 21Shares listed an ETHFI ETP in Europe, adding regulated investor access on September 22, 2026.

What critics are saying

  • Ether.fi exited EigenLayer in September 2026, exposing its original restaking engine as obsolete.
  • The September 11 AtomicQueue exploit drained user funds and exposed legacy contract risk.
  • US exclusions and tokenized-asset jurisdiction limits block the fastest consumer-growth markets.

What makes ether.fi unique

  • ether.fi combines self-custody, staking, spending, and borrowing in one non-custodial app.
  • Its validator scale and Nexus Mutual cover protect up to 15,000 ETH slashing losses.
  • Protocol revenue funds ETHFI buybacks, tying usage directly to token demand.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Program
  • Mental Health Support
  • Remote Work Options
  • Hybrid Work Options
  • 4 weeks work-from-anywhere
  • Conference Attendance Budget
  • Professional Development Budget
  • Stock Options
  • Company Equity

Growth & Insights and Company News

6 month growth

1%

1 year growth

-1%

2 year growth

-4%
TokenPost
Oct 24th, 2026
ether.fi Acquires Crypto Wallet Zeal, Adds In-App Migration | TokenPost

Zeal users can move to ether.fi from within the Zeal app. Zeal offers Gnosis Pay-based Visa card spending and a cash-yield service.

PR Newswire
Oct 6th, 2026
Ether.fi deploys MoonPay stack for self-custodial neobank with $918M card spend

Ether.fi has partnered with MoonPay to integrate its full payments infrastructure stack into the crypto neobank's platform. The integration covers funding, internal transfers, and cash-out functions whilst maintaining self-custody for users. MoonPay will provide four products: Headless Ramps for seamless deposits and withdrawals, Trade for cross-chain conversions, Enterprise Virtual Accounts with traditional banking rails including ACH and SWIFT, and Crypto Deposits for bringing assets from external wallets and exchanges. Ether.fi's card processed $123.7 million in September 2026 across 1.5 million transactions, up from $24.1 million in September 2025. Since launching in April 2025, the card has processed $918.1 million in total spend. The partnership aims to create a unified experience where users verify their identity once rather than separately for each service, whilst retaining control of their private keys throughout.

Crypto Headlines
Oct 6th, 2026
Ether.fi will launch its own stablecoin on Ethena's whitelabel infrastructure.

Ether.fi will launch its own stablecoin on Ethena's whitelabel infrastructure. Ether.fi's stablecoin launch could reshape its ecosystem, enhancing integration of staking and DeFi, while impacting stablecoin market dynamics.

BSC News
Sep 26th, 2026
TVL of Plume Network's Vaults just doubled!

TVL of Plume Network's Vaults just doubled! Plume Network's RWA vaults have recorded a TVL increase of roughly 101% in one month, rising to approximately $219M, driven by institutional allocations and growing ecosystem adoption. Plume vaults attract institutional capital. The vault growth has been driven in part by high-profile institutional allocations. Ether.fi committed $100 million to a new RWA vault on Plume, a move that placed licensed yield and redemption mechanics ahead of headline TVL figures, with the allocation positioned as exclusive to the Plume vault. Separately, Bybit added nOPAL to its RWA Earn platform, an on-chain credit product built on Brazilian credit card receivables and structured as a vault on Plume's platform. The product carried over $70 million in TVL and a roughly 12% 30-day rolling yield as of August 2026. (Advertisement)

Business News This Week
Sep 25th, 2026
Enso powers tokenized stock execution for ether.fi's new consumer app.

Enso powers tokenized stock execution for ether.fi's new consumer app. Integration marks Enso's largest consumer-facing deployment to date, giving ether.fi Cash users cross-chain access to tokenized equities and metals in a single transaction ZURICH, Switzerland, Sept 25 - Enso, the execution infrastructure platform for on-chain finance, has announced it is powering execution for tokenized stocks and metals inside ether.fi's new consumer app. The integration makes Enso the exclusive minting and redemption provider for xStocks-based tokenized assets within ether.fi Cash, and represents Enso's largest consumer-facing deployment to date. The integration underpins tokenized-asset access introduced as part of ether.fi's broader Summer 2026 release, which added tokenized stock and metals trading, portfolio-backed borrowing and expanded fiat on-ramps to its self-custodial app. Enso operates as the execution layer underneath ether.fi Cash, handling routing, minting, redemption and settlement in a single route interface. With the integration live, ether.fi Cash users can buy and redeem tokenized stocks and ETFs, as well as tokenized metals, directly from their Cash balance in a single transaction, without manually bridging, selecting a chain or holding an intermediate asset. Discover more Brand Management Stock market updates Tourism industry reports The integration builds on an existing relationship between the two companies: Enso already powers one-click, cross-chain deposits into ether.fi's liquid vaults, live since 2025. This expands that infrastructure into ether.fi's largest and most consumer-facing product to date, and extends Enso's broader real-world asset execution track record, which includes serving as an approved minter for Ondo Finance andas a dApp recommended by Porto, Anchorage Digital's institutional self-custody wallet. "Tokenized assets have lived in a DeFi niche for too long," said Connor Howe, Co-Founder and CEO of Enso. "This integration puts them inside a product hundreds of thousands of people already use every day, without asking any of them to think about routing, liquidity or which chain an asset happens to live on. It's the clearest proof yet that execution infrastructure built for DeFi is ready for mainstream consumer finance." "What stood out about Enso was how they work. From the first conversation they focused on the outcome we needed, then built the execution around our architecture rather than asking us to bend to theirs" said Charles Mountain, Head of Ecosystem, ether.fi. Access to tokenized stocks and metals through ether.fi is gated at the issuer level and subject to eligibility and jurisdictional restrictions; the feature is not available to users in the United States.