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Breuninger

Multichannel fashion retailer with logistics hub

In-Store Customer Service and Click & Collect

Checkout & Customer ServiceConfirmed live in the last 24 hours
Part-timeKarlsruhe, GermanyNo salary listedIn-person

About the Job

Requirements

  • Completed vocational training in a service-oriented occupation; initial professional experience is ideal.
  • Strong communication skills and very good written and spoken expression.
  • Confidence using a PC and ability to learn new IT systems quickly.
  • Availability flexible enough to work during the store's opening hours.
  • Customer-facing enjoyment and a strong service orientation.

Responsibilities

  • Advise customers about all services offered by the store.
  • Serve as the first point of contact for questions about the Breuninger Card.
  • Record and check Breuninger Card applications and issue Breuninger Cards.
  • Handle customer inquiries about Click & Collect and the online shop, including complaints, goods collection, and goods receipt.
  • Handle customer inquiries involving complaint management, tax-free processing, gift-card sales, and other services.

Desired Qualifications

  • Ability to be part of a team.
  • High level of commitment and sense of responsibility.

About the Company

Breuninger

Multichannel fashion retailer with logistics hub

Breuninger is a multichannel fashion retailer with 13 department stores in Germany and Luxembourg, an established online shop (breuninger.com), and Europe’s most modern fashion logistics center. It sells fashion and lifestyle products through both physical stores and online, offering a seamless omnichannel experience with fast, efficient logistics. The company differentiates itself through its strong family-owned culture, clear values (respect, trust, performance), diverse, collaborative workforce, and a startup mindset embedded in the DNA, which supports continuous innovation and customer focus. Its goal is to shape the future of retail in the DACH region by growing responsibly, expanding its omnichannel leadership, and delivering high-quality experiences and products to customers.

Company size
1,001-5,000
Company stage
Not listed
Total funding
$3.4M
Headquarters
Stuttgart, Germany
Founded
1881

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