Catholic Charities, Archdiocese of New York

Case Manager

Case Management & AdvocacyPosted on Nov 9

Full-timeNew York, NY, USA$30.22 - $32.97 /hr

About the Job

Requirements

A bachelor's degree in social work or a related field of study is required.
A minimum of two years of relevant work experience in the human services field is required; experience with immigrants or refugees is preferred.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and SharePoint, and Canva is required.
Fluency in English and either Spanish or Haitian Creole is required.
Ability to work and communicate effectively and sensitively in a multicultural environment is required.
Ability to travel regularly throughout the service delivery area using reliable transportation, traverse streets, ascend and descend stairs, and work in outside weather conditions is required.
Ability to remain stationary at a workstation and use a computer approximately 60% of the time, with 40% of time spent in the field and at home visits, is required.
Willingness to travel as needed to sites in NYC and work occasional weekend and evening hours, if needed, is required.

Responsibilities

Assess eligibility of refugees, asylees, entrants and parolees, Special Immigrant Visa holders from Afghanistan and Iraq, and certified victims of human trafficking for program eligibility and enrollment, including Refugee Health Promotion and Services to Older Refugees Program.
Complete client intake and needs assessments in accordance with program requirements.
Develop detailed service plans and/or safety plans with clients, specifying actions and timeframes to address individual and family needs in accordance with program guidelines.
Conduct the evidence-based Refugee Health Screener-15 to screen refugee populations for emotional distress and mental health needs, and research and use additional evidence-based supportive tools.
Maintain and update program rosters, electronic case note systems, and physical case files using internal and external databases; write timely, detailed case notes and maintain required documents and reports in case files.
Provide core resettlement services and individualized support for newly arrived individuals and families, including home visits and accompaniment to social service offices.
Make social service referrals, including to the Social Security Administration, SNAP benefits, Medicaid, housing benefits, SSI benefits, school enrollment, WIC, emergency food, TANF benefits, HSE or ESOL classes, and legal services.
Use a strengths-based approach to equip clients to meet their goals, assess and monitor their progress, and modify service plans as necessary.
Ensure program requirements are met accurately and on time to support short-term and long-term client well-being and independence.
Advocate with and for clients regarding benefits acquisition, employment, immigration documents, and other services, and intervene as necessary.
Write and submit required reports, and compile and report statistics as needed.
Work with clients in the field to ensure they obtain services.
Coordinate cases and communicate effectively with team members and departments to provide comprehensive trauma-informed, strengths-based services to clients.
Participate in program meetings, staff development activities, case conferences, and other assigned duties.
Occasionally attend local, state, and national meetings or conferences.
Develop and strengthen partnerships with third-party referral organizations, mental health service providers, and other service providers; reassess the partner network and maintain organized partnership-development tracking.
Conduct targeted internal and external outreach to immigrant communities to increase program participation and track outreach efforts.
Create and maintain relationships with colleagues and partner organizations for collaboration, consultation, and resource sharing related to mental health, social services, domestic violence, healthcare, and other areas.
Lead wellness groups and workshops in collaboration with MSW interns during the academic year.

Desired Qualifications

Experience working with immigrants or refugees is preferred.

Case Manager - 2003425

Catholic Charities, Archdiocese of New York · New York, United States (Hybrid) · Full-time · Posted 2026-11-09

Workplace: hybrid

Department: Refugee Resettlement

Description

Job Title: Case Manager

Location: 80 Maiden Lane, Manhattan NY 10038

FLSA-Status: Full Time, Non-Exempt

Classification: Professional

Department: Refugee Resettlement, Immigrant and Refugee Services Division

Reports to: Refugee Resettlement Director

Supervisory Responsibilities: Yes ___No __X__

Salary: $30.22-$32.97 per hour

Summary: The Refugee Resettlement Department at Catholic Charities Community Services provides assistance to families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Case Manager will screen prospective applicants/cases, complete the enrollment process, provide orientation, and conduct comprehensive casework for the designated service period according to the specific contract guidelines. The Case Manager will lead special projects and mental health initiatives, including conducting mental health screenings.

Essential Duties and Responsibilities including the following.

Duties and Responsibilities:

Case Management

Assess eligibility of refugees, asylees, entrants/parolees, Special Immigrant Visa holders from Afghanistan and Iraq, and certified victims of human trafficking for program eligibility and enrollment in the programs, including but not limited to Refugee Health Promotion and Services to Older Refugees Program.
Complete intake process and needs assessment with clients in accordance with program requirements.
Develop a detailed service plan and/or safety plan in collaboration with clients to outline specific actions and timeframes to address individual and family needs in accordance with program guidelines.
Conduct the evidence-based tool Refugee Health Screener- 15 (RHS-15) used to screen refugee populations for emotional distress and mental health needs. Research and utilize additional evidence-based supportive tools.
Maintain and update program rosters, electronic case note systems, and physical case files using various internal and external databases. Write detailed case notes in a timely manner and maintain copies of documents and reports in case files as required.
Provide core resettlement services and individualized support for newly arrived individuals and families, including home visits and accompaniment to social service offices.
Complete social service referrals including referrals to the Social Security Administration, SNAP benefits, Medicaid, housing benefits, SSI benefits, school enrollment, WIC, emergency food, TANF benefits, HSE or ESOL classes, legal services, etc.
Use a strengths-based approach to ensure clients are provided with the tools they need to meet their goals objectives, and assess and monitor progress, modifying initial service plans as necessary.
Ensure all program requirements are met in a timely and accurate manner to meet short-term and long-term goals for client’s well-being and independence.
Advocate for and with clients regarding benefits acquisition, employment, immigration documents, and other services, and intervene as necessary.
Write and submit reports as required; compile and report statistics as needed.
Perform work with clients in the field to ensure services are obtained.
Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments.
Participate in program meetings, staff development activities, case conferences and other duties as assigned.
Occasionally attend local, state, and national meetings or conferences.
Other duties as necessary.

Partnerships and Community Engagement

Develop and strengthen partnerships with third-party referral organizations, mental health service providers, and service providers to best serve client needs; continually reassess partner network and maintain organized tracking for partnership development.
Conduct targeted internal and external client outreach within immigrant communities to increase program participation. Track all outreach efforts in an organized way.
Create and maintain mutually beneficial relationships with colleagues and partners at organizations for collaboration, consultation, and resource sharing for mental health, social services, domestic violence, healthcare, and more.
Lead wellness groups and workshops in collaboration with the MSW interns during the academic year.

Requirements

Qualifications

Education and/or experience required:

A Bachelor’s degree in social work or a related field of study is required.
Minimum of two years of relevant work experience in the human services field, preferably with immigrants or refugees.

Skills, Licenses and/or competencies required:

Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Excellent organizational skills, communication (oral & written), and interpersonal skills.
Ability to manage deadlines and high-volume communication in a fast-paced environment.
Proficient in Microsoft Office applications (Word, Excel, Outlook, SharePoint, etc.) and Canva.
Ability to work and communicate effectively and sensitively in a multicultural environment.
Fluent in English and Spanish or Haitian-Creole.

Position Type and Expected Hours of Work:

This is a full-time position that will require working with underserved communities in the New York metro area. Days and hours of work are generally 9:00am-5:00pm Monday - Friday. Position requires a willingness to travel as needed to sites in NYC. Some weekend and evening hours, if needed.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to travel regularly throughout the service delivery area using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
Remain in a stationary position at a workstation and use a computer approximately 60% of the time, with 40% of time spent in the field and at home visits.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

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About the Company

Catholic Charities, Archdiocese of New York

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