About the Team

The New Modes team is building innovative ways for users to shop on DoorDash that enhances their experience and drives more orders. New Modes encompasses services like DoubleDash, Scheduling, Gifting, and more. This role will focus on DoubleDash – a product feature that enables DoorDash to deliver from multiple stores at once and has been a lightning bolt of growth for all lines of business within our app. 

About the Role

We are hiring a Senior Associate to help us build and scale our DoubleDash. You will lead the strategy development and implementation of customer growth initiatives. You will work on consumer growth, funnel optimization, and merchandising testing & optimization. You will report into a Manager on our Marketplace Strategy & Operations team. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible! Preference to be based out of New York, but open to all above locations listed. 

You’re excited about this opportunity because you will…

• Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. 
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, and operations to build this new line of business for DoorDash.

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re a team player. You are able to influence cross-functional stakeholders through data and can ruthless prioritize based on business needs.
• You have 2-4+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey