Welo Global

Multilingual AI-enabled technology and content provider

Life Sciences Localization Quality Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeNo salary listedRemote

About the Job

Requirements

Proven experience in localization vendor, language, or quality management within fast-paced, client-centric environments.
A deep understanding of quality principles and practices.
Expert knowledge of Translation Management Systems, translation memory tools, and machine translation post-editing workflows.
Strong data literacy and the ability to use analytics for decision-making, risk mitigation, and proactive process improvement.
Exceptional verbal and written communication skills in English, with the ability to present structured arguments and influence diverse stakeholders.
The ability to manage and prioritize multiple time-sensitive projects independently or as part of a team while maintaining accountability for quality.
A Master’s degree or equivalent professional experience.
Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.

Responsibilities

Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
Serve as the primary point of contact for language quality, lead client conversations, manage documentation, and present regular quality reports.
Track supplier key performance indicators, including on-time delivery, task acceptance, and linguistic accuracy, and flag and escalate performance below defined client thresholds.
Design and maintain quality frameworks and ensure language assets, including glossaries, style guides, and translation memories, are updated and optimized.
Act as the escalation point for Project Managers regarding missed deliverables; lead root cause analysis and oversee Quality Improvement Plans or corrective and preventive actions in collaboration with Language Services.
Conduct regular quality measurement and Content Type Analysis to ensure internal and client-facing linguistic quality assurance service-level agreements are met.
Support the development of new internal and customer initiatives by assessing and optimizing current processes to improve efficiency.
Monitor customer Objectives and Key Results and take necessary actions to meet quality and on-time delivery targets.

Desired Qualifications

Experience in CRO-pharma or medical devices.
Experience with Agile or Lean Six Sigma methodologies.
Multilingualism.
Experience with quality management in the translation or localization industry, in-house or freelance.
Experience with life sciences localization workflows.

About Welo Life Sciences

Welo Life Sciences, a Welo Global brand, is a specialized language and technology partner serving pharmaceutical, CRO, and medical device organizations operating in regulated global markets. We deliver regulator-ready translation, linguistic validation, and localization solutions that support clinical trials, pharmacovigilance, regulatory affairs, labeling, and global commercialization. Our approach combines subject matter expertise with ISO-certified quality processes and technology-enabled workflows designed to integrate seamlessly into life sciences operations. With extensive experience supporting global product development and post-market requirements, Welo Life Sciences helps organizations accelerate timelines, protect data integrity, and maintain compliance across languages and regions. All solutions are delivered within a secure, audit-ready framework supported by seven ISO certifications. welolifesciences.com

Overview

The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.

Main Duties

Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.

Experience

Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. Experience in CRO-Pharma or Medical Devices would be a plus.
Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
Education: Master’s degree or equivalent professional experience.
Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.

Key Competencies

Is a strong listener and effective collaborator.
Results-oriented and understands the importance of Objectives & Key Results (OKRs)
Actively drives performance and delivers results.
Proactively develops clear solutions to complex problems

This role is for you if:

You have experience with quality management in the translation/localization industry (in-house or freelance)
You have worked with Life Sciences localization workflows

Please note that only CVs in English will be considered

Job Reference: #LI-JC1

About the Company

Welo Global

Multilingual AI-enabled technology and content provider

Welo Global coordinates five specialized brands to deliver multilingual AI, technology, and content solutions for blue-chip clients across 300+ languages. Welocalize handles AI-enabled localization for technology teams; Welo Data supplies multilingual AI training data and model evaluation; Park IP offers patent translation and IP workflows; Welo Life Sciences creates multilingual content for pharma and medical devices; Adapt focuses on global SEO and marketing translation. Proprietary platforms—Opal for content localization, NIMO for AI supply-chain security, Legal Studio for IP workflows, and Adapt Studio for marketing translation—support these services. The company aims to help clients scale global AI and content initiatives through high-quality multilingual data, precise localization, and technology-enabled services.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Welo Global

See more jobs