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Full-Time

Enterprise Customer Success Manager

Posted on 10/23/2023

Navan

Navan

201-500 employees

Integrated travel and expense management platform

Mid, Senior

London, UK

Category
Business & Strategy
Required Skills
Sales
Management
Business Strategy
Requirements
  • 5+ years of experience in Enterprise Customer Success Management
  • Experience working within the Travel industry
  • Excellent project management and organizational skills in a high pressure environment, working with high value customers
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
  • Attention to detail is a must
  • High energy, go-getter with fresh ideas who takes the initiative to get things done
  • Bachelor's degree preferred or similar working experience
Responsibilities
  • Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
  • Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
  • Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Work closely with your Account Executive counterpart to develop a joint success plan for your customers
  • Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
  • Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
  • Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
  • Work closely with Product and Engineering on identification/tracking of enhancement requests
  • Handle escalations and work across teams to resolve issues
  • Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

Navan offers an integrated travel and expense management platform, leveraging innovative technology to simplify travel booking and automate expense management, with real-time visibility and control over corporate travel and expenses, as well as global card issuing and reimbursements.

Company Stage

Series G

Total Funding

$2.4B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-24%

2 year growth

-65%

Benefits

Flexible Vacation: Take time off when you need it, just work with your manager.

Healthcare: Medical, dental, and vision for you and your family.

Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.

Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.

Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.

Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.

Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.

401k: We care about your future and offer a 401k retirement plan program and company match.

IATAN: Employees can register and receive access to thousands of travel related discounts.

Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend

Learning & Development: Annual Learning and Development allowance to propel professional growth

INACTIVE