Full-Time
Enterprise Customer Success Manager
Comprehensive business travel and expense management platform
Mid, Senior
London, UK
- 5+ years of experience in Enterprise Customer Success Management
- Experience working within the Travel industry
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor's degree preferred or similar working experience
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
TripActions, known as Navan, streamlines the business travel experience with its all-in-one solution, eliminating the need for manual expense tracking and lengthy flight changes. The platform's user-friendly interface allows employees to easily manage business-related costs, while providing companies with real-time insight into their spending. This combination of convenience for employees and financial transparency for companies sets TripActions apart in the competitive landscape of corporate travel management.
Company Stage
Series G
Total Funding
$2.4B
Headquarters
Palo Alto, California
Founded
2015
6 month growth
↓ -11%1 year growth
↓ -36%2 year growth
↓ -64%Benefits
Flexible Vacation: Take time off when you need it, just work with your manager.
Healthcare: Medical, dental, and vision for you and your family.
Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.
Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.
Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.
Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.
Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.
401k: We care about your future and offer a 401k retirement plan program and company match.
IATAN: Employees can register and receive access to thousands of travel related discounts.
Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend
Learning & Development: Annual Learning and Development allowance to propel professional growth