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Papa John's

Pizza delivery and carryout services

General Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeBelleville, IL, USANo salary listedIn-person

About the Job

Requirements

  • Two years of successful restaurant management or supervision experience is preferred.
  • A high school diploma or equivalent is required.
  • ServSafe or applicable local/state food service certification is required.
  • Basic accounting skills, including invoice reconciliation and financial statement analysis, are required.
  • Cash management skills are required.
  • Bilingual ability is required in certain markets.
  • A valid driver's license under the laws of the state(s) where the team member works, insurance, a satisfactory vehicle, and the ability to drive are required.
  • Applicants must be at least 18 years old.
  • Availability to work 50 or more hours per week, including scheduled or unscheduled long hours, nights, weekends, and emergencies, is required.
  • Analytical skills to use data to generate operational insights are required.
  • Planning and prioritization skills are required.
  • Financial and business acumen are required.
  • Problem-solving skills, including applying rigorous logic to develop effective solutions, are required.
  • Process-improvement skills are required.
  • Ability to build and leverage talent is required.
  • Ability to work in a challenging, fast-paced environment and adapt to new situations is required.
  • Ability to communicate, inform, and influence senior leaders is required.
  • Ability to work cross-functionally on multiple initiatives and advance projects successfully is required.

Responsibilities

  • Manage and assume responsibility for all functions of a Papa John's restaurant to ensure profitability, making quality decisions and ensuring proper planning, forecasting, and systems are in place.
  • Manage restaurant operations, including execution of company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices.
  • Oversee all operational aspects of the restaurant and perform Operations Manager duties when that position is unavailable or unfilled.
  • Oversee Operations Managers, Manager Designates, and Shift Leaders who report directly to the General Manager; directly oversee restaurant team members and delivery drivers when no Operations Manager is in place.
  • Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to correct concerns.
  • Respond promptly and professionally to customer concerns, solicit and share customer feedback, and use it to improve operations and build brand loyalty.
  • Oversee training and execution of quality standards.
  • Oversee recruiting to meet staffing needs and ensure compliance with uniform and appearance standards.
  • Establish and communicate performance expectations, conduct timely performance reviews, document performance issues, and take appropriate disciplinary action, up to and including termination.
  • Coach and develop direct reports and build teamwork, energy, and fun, including implementing recognition programs to reward and retain high-performing team members.
  • Manage sales goals against budget and prior year by ensuring prompt, friendly customer service and monitoring and executing plans to address sales trends such as ticket average and order frequency.
  • Seek additional sales through traditional and non-traditional methods, including local restaurant marketing and building a positive community presence.
  • Manage profit goals against budget and prior year; keep food, labor, and other controllable costs within budget and correct deviations using the FOCUS System.
  • Develop and implement plans to resolve unfavorable trends and improve profits.
  • Execute administrative and cash-management duties.
  • Plan and manage inventory levels using the restaurant's computerized inventory system to meet sales demand and minimize loss.
  • Manage company assets by ensuring the restaurant is clean, fully equipped, and equipment operates properly.
  • Ensure the restaurant meets safety and security standards, and oversee preventative maintenance and repairs as necessary.

Desired Qualifications

  • Two years of successful restaurant management or supervision experience is preferred.

About the Company

Papa John's

Pizza delivery and carryout services

Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.

Company size
10,001+
Company stage
IPO
Headquarters
Jeffersontown, KY
Founded
1984

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