IT Field Resource

Summary:

We are looking to add a professional, personable, and passionate individual to our team as an IT Field Resource. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. IT Field Resources are expected to tackle requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, EHR systems, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees, and the communities that we serve.

Salary: $65,000+ DOE

Locations:

We are looking for candidates in or around:

• Medford, Oregon

Benefits:

• Comprehensive Health Coverage – Medical, dental, and vision plans for you and your eligible family members
• Time to Recharge – Vacation and sick leave to help you rest and recover
• Future Security – A 401(k) retirement plan to help you build long-term financial stability
• Additional Protection – Optional benefits like short- and long-term disability, life insurance, accident insurance, critical illness coverage, and hospital insurance

At Cascadia Services, we are committed to providing benefits that make a difference in your life—because when you thrive, so do we!

Duties and Responsibilities:

• Provide on-site support to operating entities at multiple geographic locations
• Set up and maintain computers and necessary peripheral devices
• When necessary, perform password resets, and track via our ticketing system.
• Install and configure appropriate software according to the needs of the field
• Monitor and maintain local networks in ways that optimize performance and minimize down time
• Ensure security and privacy of networks and computer systems
• Provide training and guidance to users on how to operate software and computer equipment
• Organize and schedule maintenance without deterring others from completing their work
• Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
• Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
• Identify computer or network equipment shortages and report to leaders for ordering
• Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
• Track issues to resolution and update tickets as needed
• Update the field with issue resolutions or ETR
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Perform work as requested by the IT Manager and other related IT departments and field locations.