Partner Engagement & Technical Services Coordinator

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements.

Division Story

A+E’s Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We’ve reinvented the way A+E leverages technology to produce and sell world-class content. We’ve modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

Job Description

THE ROLE: Coordinator, Partner Engagement & Technical Services (Temporary)

Reports to: Senior Manager, Partner Engagement & Technical Services
Work arrangement: Hybrid; three days per week in the office
Office locations: Los Angeles or Stamford, Connecticut

Position Summary

The Freelance Coordinator, Partner Engagement & Technical Services supports the day-to-day coordination of content distribution projects for A+E Global Media’s external partners and internal stakeholders. This role organizes information, tracks requirements and deadlines, documents decisions, and supports communication across the teams responsible for video and audio assets, metadata, artwork, scheduling, technical onboarding, and delivery.

Working under the direction of the Senior Manager, the Coordinator supports routine project activity and helps ensure partner requests are understood, routed to the appropriate internal teams, tracked through completion, and communicated to stakeholders in a timely and professional manner.

This freelance role is well suited to someone who is highly organized, detail-oriented, comfortable working across multiple teams, and interested in digital content distribution and media supply chain operations.

MORE OF WHAT YOU’LL DO:

Project Coordination and Tracking

• Maintain project trackers, status documents, action-item logs, delivery schedules, and related documentation.
• Track milestones, requirements, owners, deadlines, dependencies, and open questions for partner launches and ongoing distribution activity.
• Follow up with internal stakeholders on outstanding actions and provide timely updates to the Senior Manager and business teams, as appropriate.
• Prepare project status summaries, meeting notes, and follow-up communications.
• Monitor project activity for missed deadlines, incomplete information, or emerging issues, and bring them to the attention of the Senior Manager and business teams.
• Maintain organized records of partner requirements, decisions, approvals, and delivery confirmations.

Partner and Stakeholder Support

• Support routine communication with digital distribution partners, international linear channel partners, international sales partners, and other content distribution clients.
• Respond to routine partner questions or gather information from the appropriate internal subject matter experts.
• Prepare clear, accurate responses and status updates based on information from Operations, Scheduling, and other teams.
• Help partners and internal stakeholders understand current status, next steps, outstanding requirements, and expected timing.
• Build positive working relationships through responsive communication, reliable follow-through, and professional service.

Operational and Technical Coordination

• Coordinate information across Technical Onboarding, Global Content Fulfillment, Metadata Operations, artwork teams, Scheduling, and other Content Services and technology groups.
• Collect and organize partner requirements for video, audio, metadata, artwork, delivery methods, and platform-specific specifications.
• Translate meeting discussions and partner requests into clear action items and documented requirements for internal teams.
• Confirm that the appropriate teams have the information they need to begin or complete their work.
• Develop working knowledge of media supply chain workflows and ask questions when requirements, ownership, or next steps are unclear.
• Support issue resolution by documenting issues, identifying the appropriate owner, tracking follow-up, and keeping the Senior Manager, business teams, and client informed.

Launch and Delivery Support

• Support the preparation and coordination of partner launches, content deliveries, technical onboarding activities, and related operational initiatives.
• Help confirm that required assets, metadata, artwork, approvals, and partner information are available and that projects are progressing according to plan.
• Track delivery confirmations, partner feedback, rejections, corrections, and other launch-related activity.
• Track launch dates and support validation of launch success and content monetization readiness by following the storefront validation workflow.
• Assist with post-launch follow-up, including documenting outstanding issues and lessons learned.
• Escalate risks, blockers, and changes in timing to the Senior Manager with relevant context and supporting information.

Communication and Documentation

• Draft and distribute routine status updates, follow-up notes, request summaries, and other project communications.
• Maintain accurate records of decisions, changes, commitments, and stakeholder communications.
• Help keep internal teams aligned when requirements, schedules, ownership, or partner expectations change.
• Communicate professionally and clearly with stakeholders at different levels and across different functions.
• Handle confidential business information appropriately and follow established communication and documentation practices.

Support of Senior Manager and Team

• Provide the Senior Manager with timely visibility into project status, open actions, partner questions, risks, and recurring issues.
• Support preparation for partner meetings, internal operating reviews, leadership updates, and project discussions.
• Help identify patterns in recurring questions, delivery issues, or process gaps that may inform improvements.
• Contribute to consistent team practices for tracking, documentation, partner communication, and follow-up.
• Collaborate with colleagues across Partner Engagement & Technical Services and share information that helps the team operate effectively.

BASIC REQUIREMENTS:

• Two years of experience in media operations, content distribution, customer or partner support, project coordination, technical operations, or a related field; experience in a media environment is preferred.
• Strong follow-through and organizational skills, with exceptional attention to detail and an ability to take ownership of outcomes.
• Ability to manage multiple assignments, prioritize tasks, and follow through on commitments.
• Strong written and verbal communication skills, including the ability to summarize information clearly and accurately.
• Comfort working across multiple teams and following up respectfully with stakeholders at different levels.
• Ability to learn technical workflows and terminology related to video, audio, metadata, artwork, delivery, and platform requirements.
• Sound judgment about when to resolve a question independently and when to seek guidance or escalate an issue.
• Proficiency with Microsoft Office or similar productivity tools; experience with project tracking, workflow, or database tools is a plus.
• Ability to remain organized, professional, and solution-oriented in a fast-paced environment.
• Ability to work a hybrid schedule that includes three days per week in the office in Los Angeles or Stamford, Connecticut.

THE IDEAL CANDIDATE WILL HAVE:

• The successful candidate is organized, dependable, curious, and service-oriented. They take ownership of details and follow-through while understanding the boundaries of their role and involving the appropriate subject matter experts when needed.
• They communicate clearly, ask thoughtful questions, and are comfortable learning from Operations, Technology, Scheduling, Sales, and external partners. They understand that small details can affect a larger delivery or launch, and they take care to document information accurately and keep commitments visible.
• They help create confidence. Partners, internal stakeholders, and the Partner Engagement & Technical Services team should feel that information is organized, requests are being tracked, questions are being addressed, and work is moving forward.

Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third party vendor with a duration/tenure of no longer than eighteen (18) months.

Compensation

Contract Hourly Pay Rate: $35.71

The pay rate displayed serves as a good faith estimatefor this role. 

Compensation for the role will be based on a number of different factors

such as a candidate’s qualifications, skills, competencies, location, and 

experience. Learn more at www.aegm.com/careers.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle.  The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.
We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.