JP Morgan Chase

Runs a consumer bank and an investment bank

Associate – Process Manager

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

Five to eight years of experience in process and program management.
A high-accountability ownership mindset, with a track record of independently driving work from intake through closure, escalating appropriately, and delivering commitments on time and to standard.
Stakeholder engagement and influence skills, including coordinating across business owners, central teams, information owners, and control partners to align on requirements and outcomes.
Process and program management capability, including building and maintaining workplans, tracking dependencies, managing parallel deliverables, and driving adoption of standardized processes.
Experience supporting issue escalation and remediation, including triaging exceptions, coordinating root-cause discussions, documenting actions, tracking remediation milestones, and validating closure evidence.
Ability to operate effectively in governance forums, represent the team independently, capture decisions and risks, and drive post-forum action items and follow-ups to completion.
Analytical and logical-thinking skills and attention to detail, including translating policy and control requirements into practical steps and identifying gaps or inconsistencies in process execution.
Written and verbal communication skills, including drafting guidance, stakeholder updates, and control and evidence narratives for different audiences.
Comfort working with unstructured information and repeatable inquiries, including using AI-enabled approaches to support recurring questions, improve response consistency, and define standard steps for resolving exceptions and escalating when needed.
Ability to manage complexity and ambiguity, prioritize effectively, and maintain rigorous follow-through while supporting multiple stakeholders and evolving requirements.

Responsibilities

Act as the CCB liaison for records and information management, coordinating with central teams and Records/Information Management partners.
Promote consistent adoption of controls for the records governance framework for unstructured data, including proper classification, storage, retention, and defensible disposition.
Support implementation and ongoing execution of records controls in business processes, platforms, and shared repositories.
Provide guidance, training, and communications to increase awareness and adherence to recordkeeping expectations.
Monitor issues and risks, such as recordkeeping gaps, storage hygiene, and retention exceptions; track remediation actions and escalate as needed.
Assist with audits, exams, inquiries, and internal assessments by coordinating evidence gathering and status updates.
Support user tools and intelligent-solution governance practices and implementation of periodic supplemental control requirements.

Act as the CCB liaison for records and information management, coordinating with central teams and Records/Information Management partners.
Promote consistent adoption of controls for records governance framework for unstructured data (e.g., proper classification, storage, retention, and defensible disposition).
Support implementation and ongoing execution of records controls in business processes, platforms, and shared repositories.
Provide guidance, training, and communications to increase awareness and adherence to recordkeeping expectations.
Monitor issues and risks (e.g., gaps in recordkeeping, storage hygiene, retention exceptions), track remediation actions, and escalate as needed.
Assist with audits, exams, inquiries, and internal assessments by coordinating evidence gathering and status updates.
Support with user tools and intelligent solution's governance practices and implementation of period supplemental controls requirements
5-8 years of experience in process and program management
High-accountability ownership mindset with a track record of independently driving work from intake through closure, escalating appropriately, and ensuring commitments are delivered on time and to standard.
Strong stakeholder engagement and influence skills, with experience coordinating across business owners, central teams, information owners, and control partners (e.g., Operational partners, Control Partners, Central Program Managment teamsI) to align on requirements and outcomes.
Process and program management capability, including building/maintaining workplans, tracking dependencies, managing multiple parallel deliverables, and driving adoption of standardized processes.
Issue escalation and remediation support experience, including triaging exceptions, coordinating root-cause discussions, documenting actions, tracking remediation milestones, and validating closure evidence.
Ability to operate effectively in governance forums, including representing the team independently, capturing decisions and risks, and driving clear post-forum action items and follow-ups to completion.
Strong analytical, logical-thinking, and attention-to-detail skills, with the ability to translate policy/control requirements into practical steps and identify gaps or inconsistencies in process execution.
Excellent written and verbal communication, including drafting clear guidance, stakeholder updates, and control/evidence narratives tailored to different audiences.
Comfort working with unstructured information and repeatable inquiries, including leveraging AI-enabled approaches to support recurring questions, improve consistency of responses, and help define standard steps for resolving exceptions and escalating when needed.
Ability to manage complexity and ambiguity, prioritize effectively, and maintain rigorous follow-through while supporting multiple stakeholders and evolving requirements.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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