Lead Site Security Facilitator
Sutherland
Lead Site Security Facilitator
Sutherland
Global BPO providing customer lifecycle management
Responsible for maintaining and auditing site physical security controls, including access control, CCTV, alarms, key management, Server room security, security training, and compliance audits. Investigates security failures, manages remediation and testing, and ensures adherence to physical security policies and standards.
Key Responsibilities:
Access & System Management: Audit and maintain physical access controls, CCTV retention/quality, alarm systems, PIN lifecycles, and key/material tracking.
Compliance & Auditing: Conduct regular pre-audits against internal and client security standards (including server room and MDF access), prepare audit files, and support internal/external audit processes.
Security Training & Oversight: Support the Security Manager in ensuring personnel, site keyholders, and guarding staff complete required security and safety training on schedule.
Incident & Risk Remediation: Investigate physical security failures, oversee system testing, validate SLA response times, and implement corrective actions.
Reporting & Administration: Generate daily and monthly security/safety reports, participate in annual policy reviews, and handle confidential information with strict discretion.
Knowledge and skills (Essential).
Educational / Professional Qualifications (essentials/desired)
Competencies
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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