Full-Time

Technical Support Representative

Posted on 5/7/2024

Alchemer

Alchemer

51-200 employees

Feedback and data collection platform

Data & Analytics

Compensation Overview

$24.04Hourly

+ Annual Bonus + Employee Participation Program

Mid

Lafayette, CO, USA

Required Skills
Communications
Customer Service
Requirements
  • Passion for customer service
  • Experience in customer service and technical support
  • Creativity in problem-solving
  • Empathy with customers
  • Independence and willingness to learn
  • Ability to prioritize and multitask
  • Proficiency with computers
  • Excellent written and verbal communication skills
  • Self-starter and flexible with change
Responsibilities
  • Provide immediate and amazing service to customers worldwide
  • Champion customer happiness, satisfaction, and success
  • Support customers via phone, email, social media, and web-based tools
  • Identify, analyze, and resolve technical and non-technical issues
  • Work in a team environment to achieve shared goals
  • Escalate complex problems to internal resources
  • Participate in product enhancement and testing
  • Provide internal support for the application
  • Continuous improvement of support and service quality
  • On-call customer support on a shared rotation
  • Become a Subject Matter Expert in survey tools
  • Adhere to Customer Service metrics

Alchemer provides an excellent work environment centered around its role as a provider of a comprehensive feedback and data collection platform. Catering to Fortune 500 companies among other global customers, Alchemer promotes a culture of customer-focused innovation and data-driven decision-making. This makes it a prime workplace for those interested in developing cutting-edge technology for customer and employee engagement in a highly relevant field.

Company Stage

N/A

Total Funding

N/A

Headquarters

Louisville, Colorado

Founded

2006

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

16%