Clinical Concierge

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
This position is a hybrid role that integrates front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. This position serves as the initial point of contact for patients, ensuring a high level of customer service, efficient patient flow, and accurate diagnostic imaging. This role supports providers, clinical team, and administrative staff in patient registration, clinical support, and radiologic imaging while maintaining compliance with safety regulations and facilitating care delivery while upholding a high standard of customer service.

Job Duties

• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.
• Follow strict radiation safety protocols, including collimation, shielding, and exposure minimization. Maintain detailed records of performed procedures, diagnostic findings, and provider instructions. Provide clear instructions and reassurance to patients undergoing imaging, ensuring compliance and comfort.
• Prepare, operate, and maintain radiologic imaging equipment and ensure the safety of the imaging environment. Perform diagnostic imaging procedures while ensuring accurate positioning, technique, and image clarity.
• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Collect and prepare lab specimens and complete necessary requisitions.

Minimum Qualifications

• Technical School Diploma Graduate of accredited Radiologic Technologist program (AART).
• 2 years diagnostic imaging experience in a healthcare setting.
• Medical & Radiologic Knowledge: Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
• Technical Proficiency: Competency in EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
• Patient-Centered Communication: Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
• Multitasking & Problem-Solving: Ability to manage high patient volumes, coordinate scheduling, and ensure smooth imaging workflows.
• Compliance & Safety: Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
• RT - Registered Technologist Radiology - American Registry of Radiologic Technologists Upon Hire and
• BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

• Associate’s Degree in Radiologic Technology.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2401 Northampton St 1st Fl

Primary Location:

Health Center at Easton

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

8a-8p

Department:

1012-23112 LVPG-L Family Med ExpressCare - Easton