Full-Time

Service Manager

Posted on 4/17/2024

Xylem

5,001-10,000 employees

Advanced water technology and solutions provider

Hardware

Industrial & Manufacturing

Mid, Senior

Beltsville, MD, USA

Requirements

Bachelor's degree
5-7 years technical experience
3 years of leadership or management experience
Proficient with computers and business software
Ability to lead and motivate teams
Able to pass a credit check
Able to operate a company vehicle
Able to pass driver requirements

Responsibilities

Creates and maintains safe working environment
Takes care of company property
Sets department budgets and manages expenses
Addresses and resolves employee relation issues
Translates customer requirements into workforce plans
Provides day to day direction of fundamental tasks

Description

Position Summary

Provides tactical and strategic level management and leadership to field service professionals at a lager site and/or multiple locations.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

Health, dental, and vision insurance
Unlimited PTO
Generous retirement plan
Employee wellness program
Rewards and recognition program

Core Responsibilities and Tasks

•   Creates and maintains safe working environment and cultures within the organization
•   Takes care of company property
•   Involved in setting department budgets and managing expenses
•   Actively involved in workforce planning
•   Expected to address and resolve employee relation issues and escalate significant issues to management
•   Translates customer requirements into workforce plans and objectives
•   Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
•   Responsible for attraction, retention, engagement, performance, development of employees
•   Provides day to day direction of fundamental task

Organization Impact:
•   Operational management
•   Autonomy to make decisions that impact divisional span of control
•   Responsible for customer management and retention in area/scope,
•   Financial contract and operations impact at planning/strategic level

Position Requirements

FORMAL EDUCATION:
Required:
• Bachelor’s degree strongly preferred
• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE:
Required:

•   5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
•   3 years of leadership or management experience
•   Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
•   Ability to communicate up, down, across teams
•   Ability to lead and motivate teams
•   Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
•   Ability to defuse customer situations or internal issues
•   Able to pass a credit check

DRIVING REQUIREMENTS:
•   Able to operate a company vehicle
•   Able to pass driver requirements which include:
•   Driver Application for Employment
•   Driver Disclosure and Release
•   Employee Applicant Drug and Alcohol Statement
•   Copy of Driver’s License (Front and Back)
•   Copy of Medical Certificate

Additional Details

• Receives coaching and guidance from senior management
• Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: 50% or more

Xylem

View

Website

View Company Profile

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 1%

2 year growth

↑ 24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.