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Global Medical Response

Nationwide emergency medical services and transport

Lead - EMT Basic

Nursing & Frontline Patient CarePosted on Nov 12
Full-timeOneonta, NY, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Current eligibility to perform as an AMR BLS provider is required.
  • Three years of EMS experience is required; leadership experience is preferred.
  • The candidate must be able to function as a BLS-level field provider and maintain all associated certifications.
  • The candidate must be able to drive an ambulance and have a driving record compliant with AMR's insurability policy.
  • Microsoft Office experience is required.
  • Introductory knowledge of system status management is preferred.
  • Effective oral, written, and interpersonal communication skills are required.

Responsibilities

  • Monitor, communicate with, and support field staff in their daily tasks and goals.
  • Liaise with field staff, AMR communications, healthcare facilities, and patients’ families, resolving or escalating issues to the appropriate AMR personnel.
  • Monitor system status and work directly with the communications center to pre-assign, reassign, and divert crews to appropriate calls for service, supporting system status management goals.
  • Ensure timely and proper deployment of field staff on assigned units.
  • Maintain general cleanliness of the building and operations site.
  • Ensure all in-service units are serviceable and ready for deployment.
  • Maintain complete records of issued equipment and account for its return at the end of employees’ shifts.
  • Assist road crews and supervisory staff in ensuring road crews transmit patient care reports.
  • Coach and praise staff to support adherence to AMR values, escalating deficiencies requiring corrective action to supervisory staff.
  • Assist crews in the field as a lift assist, operations car, or in other roles as needed or directed by supervisory staff.
  • Ensure adequate operational inventory for daily deployments and escalate deficiencies to supervisory staff.
  • Ensure adherence to company policies and standards, coaching or promptly reporting policy violations to a supervisor.
  • Perform direct patient care activities as needed or requested.
  • Remain available for schedule assignments on days, nights, and/or weekends according to operational needs.
  • Serve on committees and assist in generating process-improvement ideas.
  • Perform other related duties as requested by operations supervisors.
  • Provide additional work availability during natural or manmade disasters or anticipated volume surges.
  • Comply with local, state, and federal employment laws and company policies, including the Americans with Disabilities Act and Affirmative Action Plan.
  • Promptly report and escalate workplace injuries, vehicle incidents, and property or equipment damage.
  • Follow information-systems security policies and procedures, attend security training when offered, and report information-systems security problems.

Desired Qualifications

  • Background in transport EMS or equivalent is strongly preferred.
  • Leadership experience is preferred.
  • Introductory knowledge of system status management is preferred.

About the Company

Global Medical Response

Nationwide emergency medical services and transport

Global Medical Response provides emergency medical services across the United States, delivering patient transport and critical care with ground ambulances, air ambulances, and fire units. Its services include emergency response, patient transport, and managed transportation for facilities and agencies, funded by government contracts, healthcare provider agreements, and direct billing. The company uses integrated dispatch and care coordination technology to mobilize appropriate responders quickly. By operating a nationwide, multi-mode network serving individuals, hospitals, and government clients, GMR aims to deliver fast, reliable care and safe transportation to facilities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Lewisville, TX
Founded
2018

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