Digital Workplace Intern

Job Description

Provide technical support to customers for a range of computer-related
issues. Actively partnering with team members, regional stakeholders, and
local markets, you will play a key role in delivering technical support from
the Shared Service Centre.

Working Pattern:

• 20 Hours per week
• Monday-Friday

Key responsibilities: 

• Handle Incidents and Service Requests
• Provide assistance with enrolment and setup of new or existing end user devices.
• Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
• Enrolling laptops into Intune.
• Assist users with new system views and working.
• Interact with other technical staff to understand problems and relay information to less
experienced agents and /or users; Manage User’s expectations about problem resolution.
• Appraise Technician I, II and Region Lead of daily performance.
• Keep team informed of any issues or recurring problems.

Qualifications

• Computer Science Course attendee
• ITIL 4 (Beneficial)

Attributes:

• Solution mindset: driven to solve problems and find solutions to user issues
• Prioritization, planning and organisational skills
• Enthusiastic, flexible, and able to take initiative to work independently.
• Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
• Ability to learn