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The GEO Group

Operator of private prisons and facilities

Case Manager

Case Management & AdvocacyUpdated on Nov 10
Full-timeBronx, NY, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in a social, human services, criminal justice, or behavioral science program from an accredited college or university is required; related work experience may substitute for academic study at one year of experience per year of education, with five years of total work experience required in lieu of the education and experience combination.
  • At least one year of experience in human services, corrections, or community-based services is required.
  • Familiarity with community corrections systems and current community corrections practices is required.
  • Familiarity with community workforce needs, public and private agencies, and employment services is required.
  • The ability to write clear, concise reports in English using correct grammar is required.
  • The ability to perform basic arithmetic, including calculating percentages, is required.
  • The ability to react quickly and appropriately in an emergency is required.
  • The ability to work with computers and the software typically used by the department is required.

Responsibilities

  • Provide support and structure to residents in developing program plans by managing client cases and administering program policies and procedures as directed by the contracting agency and Facility Director.
  • Learn, use, and model the principles of the What Works system through evidence-based practices in interactions with clients and staff.
  • Train and assist less experienced case managers.
  • Perform Monitor duties as needed, including resident intakes, check-ins, breath analysis, and drug screens.
  • Prepare a written personalized program for each resident, establishing measurable behavioral and accomplishment criteria and timelines for goals.
  • Review each resident's plan weekly and document progress and revisions to support the development of life skills for successful community re-entry.
  • Assist residents with personal budgets, suitable housing, educational and vocational programs, and family and community activities, as appropriate, to support financial independence.
  • Monitor facility sanitation and safety, and assign residents daily housekeeping chores in accordance with facility standards.
  • Orient residents arriving at the facility, including completing paperwork, touring the facility, and introducing them to other residents, as needed.
  • Make handwritten entries in confidential resident files to support case analysis, program planning, and documentation of participation, and keep files secure.
  • Assist the Employment Placement Specialist in verifying residents' jobs and counsel unemployed residents on obtaining employment in coordination with that specialist.
  • Verify residents' pass plans through pass sponsorship according to contract requirements.
  • Prepare a terminal report within established time parameters when a resident is released, summarizing program performance and satisfying contract requirements.
  • Participate in staff meetings by sharing observations and recommendations about the facility, residents, and staff relations to identify and solve problems.
  • Maintain the confidentiality of information about employees, vendors, residents, and outside agencies, sharing it only on a need-to-know basis.
  • Comply with company policies, work rules, the Employee Handbook, the Facility Policies and Procedures Manual, and directives from managers and supervisors.
  • Follow the attendance policy, be available for all shifts, and work overtime as required to maintain program coverage and resident safety and security.
  • Follow facility safety rules and take corrective action to ensure work is performed safely.
  • Communicate effectively with staff at all levels to promote cooperation and teamwork.
  • Perform other duties as assigned.

Desired Qualifications

  • Bilingual ability in English and Spanish is preferred but not mandatory.

About the Company

The GEO Group

Operator of private prisons and facilities

The GEO Group operates, owns, and manages private prisons, detention centers, and mental health facilities, and also runs government-owned facilities under contract. It provides services through facility management, residential treatment, electronic monitoring, and community-based programs, delivered under government contracts. The company differentiates itself by being the largest prison operator in the United States with a diversified portfolio that includes private corrections, mental health services, and monitoring programs, expanded through strategic acquisitions. Its goal is to deliver secure and well-managed correctional and behavioral-health services across a wide geographic footprint by owning, operating, and contracting facilities for government clients.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Boca Raton, FL
Founded
1984

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