Manager, Process Excellence

Position Summary

We have an opportunity for a Manager, Process Excellence to join our team and lead global process governance for clinical supply systems. In this role, you will ensure compliance, efficiency, and standardization across multiple sites. You will act as a key partner for system lifecycle management, process harmonization, and continuous improvement initiatives. This position offers the chance to collaborate with cross-functional teams and drive impactful transformation projects.

Location: Bathgate, UK (Kansas City, Philadelphia, or San Diego)
100% Onsite

The Role

• Own and maintain global Standard Operating Procedures, work instructions, forms, and process documentation to ensure compliant and standardized CSS operations.
• Act as the business owner for key clinical supply systems, managing process requirements, enhancements, and user support.
• Gather, document, and approve business requirements (User Requirement Specifications/Functional Requirement Specifications) for system changes and new functionality.
• Coordinate and support system testing activities, including User Acceptance Testing, validation deliverables, and deployment readiness.
• Provide guidance and troubleshooting support to site subject matter experts on process execution, system functionality, and issue resolution.
• Deliver training, onboarding, and communications related to new processes, procedural updates, and system releases.
• Monitor process performance metrics, identify improvement opportunities, and lead continuous improvement initiatives.
• Collaborate daily with Quality, Information Technology, Operations, and site teams to drive harmonization, change control activities, compliance, and operational excellence.

The Candidate

Minimum Requirements

• Bachelor’s degree in science, engineering, operations, supply chain, or related field.
• Proven years of relevant experience in clinical supply, Good Manufacturing Practice operations, process excellence, or business systems.
• Strong knowledge of Good Practice regulations, Computer System Validation practices, Standard Operating Procedure authorship, and system lifecycle expectations.
• Experience with system testing, User Acceptance Testing coordination, and requirement documentation.
• Strong analytical and process-mapping skills; ability to simplify complex workflows.
• Excellent communication skills and ability to influence across global functions and sites.
• Demonstrated ability to manage multiple projects with tight deadlines.
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.

Preferred Skills & Background

• Experience with Catalent systems: SFX, JDE, TrackWise/Global TrackWise, SIS/CCS, ValGenesis.
• Lean Six Sigma, process excellence, or business analysis credentials.
• Experience writing Standard Operating Procedures/Work Instructions for both system and non-system processes.
• Experience as a system owner or process owner in a regulated environment.

Why You Should Join Catalent

• With nearly 25 years of experience, our Bathgate location in Scotland, UK is an integral part of Catalent’s European clinical supply services network. This 141,000 sq. ft. facility offers a comprehensive range of capabilities to support sponsors’ studies throughout the UK, Europe, and beyond.
• Competitive Salary – Reflecting your experience and skills.
• Benefits – A pension scheme matching up to 7.5% and life assurance. Enjoy BUPA private medical insurance, a generous holiday entitlement that increases with tenure, and the option to trade leave.
• Career Development – Access high-quality training, mentoring, and cross-functional opportunities within Catalent’s global network. Benefit from a subscription to LinkedIn Learning, providing access to 10,000+ online courses.
• Health & Wellbeing – Includes an employee assistance programme, on-site canteen facilities, and an active safety and “Patient First” culture. Join Employee Resource Groups that foster a diverse and inclusive workplace. Plus, participate in charitable activities.
• Excellent Location – Just a few minutes’ drive from J3A of the M8, with free on-site parking.

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.