Simplify Logo

Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Postscript

Postscript

201-500 employees

SMS marketing platform for e-commerce businesses

Data & Analytics
Consumer Software

Compensation Overview

$99k - $112kAnnually

+ Variable Compensation + Equity

Mid, Senior

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Requirements
  • 4+ years of customer management experience, in SaaS marketing or ecommerce technology
  • 1+ years of experience in a sales role, including Account Management, preferred
  • Experience with technical products and/or demonstrated technical aptitude
  • Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
  • Passion for helping customers and being a teacher
  • Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
  • Proactive problem solver. High reliability and outstanding follow-through
  • Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
  • Ability to make any customer smile and deliver a great experience
  • Receptive to feedback and quick to iterate
  • Remote work experience desired
Responsibilities
  • Build strong relationships and brand loyalty with our customers in general. Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
  • Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
  • Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
  • Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
  • Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
  • Triage technical issues with the customer and the Postscript support team
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Postscript.io offers an SMS marketing platform tailored for Shopify merchants, enabling them to connect with customers through text messaging. The platform includes tools for growing subscriber lists, developing messaging strategies, and providing customer service, all aimed at increasing revenue. A standout feature is SMS SalesBeta, which pairs businesses with trained sales associates to enhance subscriber engagement and revenue. Postscript.io also provides performance metrics and expert support to help clients maximize their SMS marketing effectiveness.

Company Stage

Series C

Total Funding

$106.2M

Headquarters

Scottsdale, Arizona

Founded

2018

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

43%
Simplify Jobs

Simplify's Take

What believers are saying

  • Postscript.io's platform has generated billions in revenue for clients, boasting an impressive average ROI of 34X.
  • The recent $65M Series C funding round indicates strong investor confidence and provides ample resources for further innovation and growth.
  • Access to strategists and industry experts helps businesses maximize their SMS revenue performance, enhancing client success and satisfaction.

What critics are saying

  • The ongoing legal disputes with competitor Attentive could damage Postscript.io's reputation and divert resources from growth initiatives.
  • A significant headcount reduction of 43 employees may impact operational efficiency and employee morale.

What makes Postscript unique

  • Postscript.io focuses exclusively on Shopify merchants, providing a tailored SMS marketing solution that leverages the unique needs of this e-commerce platform.
  • Their proprietary metric, Subscriber Lifetime Value (SLTV), offers a comprehensive measure of SMS program performance, setting them apart from competitors.
  • The SMS SalesBeta service, which pairs businesses with trained sales associates, is a unique offering that can potentially double SMS revenue for clients.