Full-Time

Senior Customer Success Manager

Posted on 9/5/2024

Postscript

Postscript

201-500 employees

SMS marketing platform for e-commerce merchants

Data & Analytics
Fintech

Compensation Overview

$99k - $112kAnnually

+ Variable Compensation + Equity

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Marketing
Requirements
  • 4+ years of customer management experience, in SaaS marketing or ecommerce technology
  • 1+ years of experience in a sales role, including Account Management, preferred
  • Experience with technical products and/or demonstrated technical aptitude
  • Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
  • Passion for helping customers and being a teacher
  • Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
  • Proactive problem solver. High reliability and outstanding follow-through
  • Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
  • Ability to make any customer smile and deliver a great experience
  • Receptive to feedback and quick to iterate
  • Remote work experience desired
Responsibilities
  • Build strong relationships and brand loyalty with our customers in general. Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
  • Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
  • Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
  • Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
  • Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
  • Triage technical issues with the customer and the Postscript support team
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Postscript.io offers an SMS marketing platform tailored for Shopify merchants in the e-commerce industry. The platform helps businesses grow their subscriber lists, create messaging strategies, and enhance customer service through text messaging. A unique feature, SMS SalesBeta, connects businesses with trained sales associates to engage subscribers and potentially increase revenue. Postscript.io aims to maximize clients' SMS marketing effectiveness and revenue generation while providing dedicated support and industry expertise.

Company Stage

Series C

Total Funding

$101.8M

Headquarters

Scottsdale, Arizona

Founded

2018

Growth & Insights
Headcount

6 month growth

6%

1 year growth

6%

2 year growth

44%
Simplify Jobs

Simplify's Take

What believers are saying

  • Postscript raised $65M in Series C funding, indicating strong investor confidence.
  • The rise of conversational commerce expands opportunities for SMS platforms like Postscript.
  • Increased demand for SMS marketing analytics boosts Postscript's value proposition.

What critics are saying

  • Ongoing legal disputes with Attentive could harm Postscript's reputation and finances.
  • Recent layoffs may signal financial instability or operational challenges at Postscript.
  • Emerging competitors like BounceX increase market pressure on Postscript.

What makes Postscript unique

  • Postscript focuses on SMS marketing for Shopify merchants, a niche market segment.
  • The platform offers a unique Subscriber Lifetime Value metric for SMS performance.
  • Postscript provides expert strategists and best practices to maximize SMS revenue.

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