speakit

Digital dictation and speech recognition solutions

English Airline Sales Ticketing and Reservation Officer

Account ExecutiveConfirmed live in the last 24 hours

Full-timeLuqa, Malta€20.5k - €21k /yr

About the Job

Requirements

Experience in airline sales and services.
Strong customer service skills.
Proficiency in English.
Proficiency with Microsoft Office packages and a Global Distribution System (GDS).
Ability to work under stress while maintaining a high level of productivity.
Strong organizational and problem-solving ability.
Ability to work independently.

Responsibilities

Promote and sell routes, fares, and services by telephone, email, face-to-face, and other communication channels.
Create reservations and arrange ticketing and fare collection as directed.
Rebook tickets, make necessary changes, and resolve booking problems.
Sell applicable ancillary products and services, including merchandise, seats, pets in cabin, gift vouchers, unaccompanied minor services, and Business Class upgrades.
Liaise with all outstations and support ticketing and other issues on available flights; support outstations during check-in and before aircraft departure.
Quote, book, support, and handle ministerial and presidential bookings.
Handle and assist with medical-travel booking requests from passengers.
Resolve customer problems and handle complaints promptly to ensure customer satisfaction.
Reconcile credit cards, cash, and invoices daily, including paperwork sent to accounting and banking sections.
Compile regular and ad hoc reports accurately and within required timeframes.
Remain informed about airline rules, regulations, and current affairs, and communicate information accurately and appropriately to clients.
Maintain a high level of product and service knowledge.
Perform other duties as assigned by management.

English Airline Sales, Ticketing and Reservation Officer - Luqa

speakit · Luqa, Malta · Full-time · Posted 2026-01-07

Workplace: on_site

Department: English

Description

Our client takes pride in being the Centre of Excellence providing value to our clients' business by identifying customized solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services. They are now on the lookout for team members to join our team as an Airline Sales, Ticketing, and Reservations Officer.

Responsibilities:

Proactively promote and sell routes, fares, and services by telephone, email, face-to-face, and other communication channels.
Create reservations, and arrange ticketing and fare collection as directed.
Rebook tickets, execute the necessary changes as required and resolve booking problems.
Sell ancillaries including merchandise, seats, pet in cabin, gift vouchers, UMNR, and Business Class Upgrades that might be applicable.
Liaise with all outstations and support with all ticketing and any other issues on all flights available. Support outstations during check-in and before the aircraft leaves from outstations.
Quote, book, support and handle ministerial and presidential bookings.
Handle and assist booking requests received from all passengers requesting assistance on medical travel.
Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
Daily reconciliation of credit cards, cash, and invoices including paperwork sent to accounting/banking sections.
Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes.
Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
Maintain a high level of product and service knowledge.
Other duties as assigned by management.

Requirements

Experience in airline sales and services
Strong customer service skills
Proficient level of English.
Skilled user of MS Office packages & GDS System
Ability to work under stress, whilst exhibiting a high degree of productivity
You need to be exceptionally organized and a problem solver.
Ability to work independently

Benefits

Full time basis - Rostered between Monday and Sunday 09:00-17:30
Yearly Salary - EUR 20,500 - EUR 21,000 after probation (6months)
KPI Bonus after probation - 1K yearly
Location: Airport, MALTA (Transport provided for those that do not drive in Malta)

Apply

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About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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