Hersha Hospitality Management

Manages hotels and investments for owners

Operations Supervisor

Hotel Guest ServicesPosted on Nov 5

Full-timeDanbury, CT, USAIn-person

About the Job

Requirements

A thorough knowledge of front office operations is required.
An intermediate knowledge of overall hotel operations is required.
The role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
The work schedule may include holidays and weekends.

Responsibilities

Oversee hotel operations in the absence of the Assistant General Manager or General Manager and during off-peak times.
Interview, select, train, schedule, coach, and support associates to ensure they perform according to established brand or hotel standards and HHM core values.
Manage front office operations to ensure an optimal level of service and hospitality for hotel customers.
Coordinate with department managers as necessary to ensure optimal hotel functioning.
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Monitor and maintain front office systems and equipment to ensure optimum performance.
Supervise night audit functions and perform the audit in the absence of the night auditor.
Know emergency procedures and take full responsibility in emergency situations.
Fill in throughout the hotel for any department needing staffing in an hourly or managerial role.
Perform other duties as requested by management.

Desired Qualifications

An associate or bachelor's degree is preferred.

Overview

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Your Growth Path

Front Office Manager – Assistant General Manager – General Manager

Your Focus

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
Perform other duties as requested by management.

Your Background and Skills

Associate or Bachelor’s degree preferred.
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Quarterly Bonuses and Incentives
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Compensation: 20 to 25 (USD)

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Philadelphia, PA
Founded: 2006

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