Datamark

BPO and contact center services provider

Medical Claims Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeEl Paso, TX, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 2 years of experience in back-office operations, healthcare administration, insurance verification, benefits investigation, claims processing, pharmacy operations, or a similar operational environment is required.
At least 1 year of supervisory experience is required.
Strong leadership, coaching, and mentoring skills are required.
Strong analytical, research, and problem-solving abilities are required.
Excellent written and verbal communication skills are required.
Strong organizational skills and attention to detail are required.
The ability to manage multiple priorities in a fast-paced, productivity-driven environment is required.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, is required.

Responsibilities

Lead, coach, and support a team of Medical Claims Processors responsible for insurance verification and benefits investigation.
Monitor productivity, quality, accuracy, and adherence to established processes, and provide coaching when performance gaps are identified.
Ensure team members follow client requirements, documented procedures, work instructions, and business rules.
Provide guidance on complex insurance coverage questions, discrepancies, and escalated cases.
Oversee team workflow and schedules to maintain appropriate coverage and achieve daily productivity expectations.
Identify potential staffing needs or workflow concerns and escalate recommended adjustments to management.
Conduct timely performance evaluations and provide ongoing feedback, coaching, and development.
Address employee performance and corrective-action matters in accordance with company policies.

Desired Qualifications

A bachelor’s degree is preferred.
Medical claims, health insurance, benefits investigation, insurance verification, specialty pharmacy, or related healthcare experience is strongly preferred.
Working knowledge of medical insurance concepts and terminology, including eligibility, deductibles, copays, coverage limitations, and prior authorizations, is preferred.
Experience leading teams responsible for high-volume transactional, claims, insurance, healthcare, or other detail-intensive back-office work is preferred.
Experience monitoring and coaching employees against productivity, quality, and accuracy expectations is preferred.

Medical Claims Supervisor

Datamark, Inc. · El Paso, United States · Full-time · Posted 2026-11-05

Salary: From USD 45,000

Workplace: on_site

Department: Burnham

Description

Position Overview

We are seeking an experienced Medical Claims Processing Supervisor to lead a team responsible for insurance verification and benefits research supporting patients prescribed complex and high-cost drug therapies.

This role combines people leadership with hands-on operational oversight. The Supervisor will be responsible for coaching and developing Medical Claims Processors, monitoring productivity and quality, reviewing work, resolving escalated cases, and ensuring the team consistently follows client requirements, documented procedures, and business rules.

Lead, coach, and support a team of Medical Claims Processors responsible for insurance verification and benefits investigation.
Monitor productivity, quality, accuracy, and adherence to established processes and provide coaching when performance gaps are identified.
Ensure team members follow client requirements, documented procedures, work instructions, and business rules.
Provide guidance on complex insurance coverage questions, discrepancies, and escalated cases.
Oversee team workflow and schedules to maintain appropriate coverage and achieve daily productivity expectations.
Identify potential staffing needs or workflow concerns and escalate recommended adjustments to management.
Conduct timely performance evaluations and provide ongoing feedback, coaching, and development.
Address employee performance and corrective-action matters in accordance with company policies.

Requirements

Minimum Qualifications

High school diploma or equivalent; bachelor’s degree preferred.
At least 2 years of experience in back-office operations, healthcare administration, insurance verification, benefits investigation, claims processing, pharmacy operations, or a similar operational environment.
At least 1 year of supervisory experience.
Strong leadership, coaching, and mentoring skills.
Strong analytical, research, and problem-solving abilities.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to effectively manage multiple priorities in a fast-paced, productivity-driven environment.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications

Medical claims, health insurance, benefits investigation, insurance verification, specialty pharmacy, or related healthcare experience strongly preferred.
Working knowledge of medical insurance concepts and terminology, including eligibility, deductibles, copays, coverage limitations, and prior authorizations.
Experience leading teams responsible for high-volume transactional, claims, insurance, healthcare, or other detail-intensive back-office work.
Experience monitoring and coaching employees against productivity, quality, and accuracy expectations.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary)
Paid Time Off
Short Term & Long Term Disability
Training & Development
Wellness Resources
$45,000 annual salary, plus production bonus

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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