Responsibilities:

• Deliver weekly and monthly sales goals
• Uphold highest level of customer experience on a consistent basis 
• Be an ambassador to the brand and promote the culture of Good American internally and externally
• Ensure store atmosphere upholds the image of the brand
• Ensure visual merchandising standards and operational functions within the store both front of house and back of house are achieved
• Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Solution oriented approach to finding resolutions to customer service issues
• Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
• Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention
• Create and maintain a positive work environment with teams and throughout store network including cross functional partners
• Attract and retain talent
• Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Lead performance management initiatives with store teams
• Attend and lead store meetings as required by the business (Store Level and Corporate)
• Continually ensure that work schedules are aligned with store goals
• Manage and resolve conflict in the workplace
• Ensure VM of the store is completed in accordance to VM guidelines, with a mindfulness of local business trends
• Ensure accuracy of overall physical inventory including regular Cycle Counts, inventory reconciliation and adjustments are completed in accordance to company guidelines
• Initiate and ensure completion of merchandise receipts and transfer requests
• Protect all company assets including cash handling, inventory, expenses etc.
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 4+ years of experience in a managerial position
• Experience within women’s apparel retail preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.