Senior Specialist - Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Client Processing Team Lead to join our Conventional Trust Platform. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways: 

• Supervise the day-to-day operations of a client processing support team handling all aspects of client transactions and inquiries. 
• Use knowledge of client issues and needs to contribute to business development efforts. 
• Participate in internal activities and initiatives designed to improve the client experience. 
• Recommend and implement process improvements. 
• Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks. 
• Serve as an escalation point of contact. 
• Develop staff to maximize individual contributions, professional growth, and effective team collaboration. 
• Drive strategic initiatives contributing to the overall business strategy.   

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or equivalent combination of education and experience is preferred. 
• Ability to work under pressure and to tight deadlines. 
• Good Communication Skills, confident using phone and MS teams. 
• Confident using MS Office e.g., Outlook, Excel, PowerPoint. 
• Experience in using Digital Tools. 
• Supervisory or management experience is essential.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Individuals of all genders/Individuals with Disabilities/Protected Veterans.