Sr. User Experience Designer
Mbta.com
Posted on 1/3/2024
INACTIVE
MBTA

1,001-5,000 employees

Public transit provider for Greater Boston area
Company Overview
The Massachusetts Bay Transportation Authority (MBTA) is a leading public transit provider, serving as the primary mode of transportation for over half of all work trips in Boston, demonstrating its critical role in the city's infrastructure. With a service area encompassing 175 communities and reaching nearly 75% of Massachusetts residents, MBTA's extensive network across eight different transit modes sets it apart from other transit providers. The company's commitment to accessibility and convenience, as evidenced by its diverse transit options and user-friendly interface, makes it an integral part of daily life for millions of New England residents.

Company Stage

N/A

Total Funding

N/A

Founded

1964

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

4%

1 year growth

14%

2 year growth

21%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
UI/UX Design
Adobe Creative Suite
Figma
Asana
HTML/CSS
CategoriesNew
UI/UX & Design
Requirements
  • 5-10 years of professional experience in user experience, UX research, interface design, visual design, interaction design, or a related field
  • Distinct experience using UX design principles to design an end-to-end experience
  • Proficiency in industry standard design tools like Figma, or Adobe Creative Suite
  • Experience working in an agile development environment
  • Experience using online collaboration tools (e.g. Slack, Asana, etc.)
  • Working familiarity with HTML, CSS and/or Bootstrap
  • Understanding of accessible design principles for the web
  • Familiarity with the MBTA transit system as a rider
  • Formal education in design, usability, fine art, writing, or a related field
Responsibilities
  • Work with the product, engineering, and other designers in an agile environment; understand current and near-future needs, plan work, and execute against that plan
  • Help your team incorporate research findings into the product roadmap; coordinate prioritization discussions and workshops with team members when necessary
  • Design user flows and features that become the foundation for user experiences and solutions
  • Create interactive prototypes for usability testing; coordinate and run testing sessions
  • Synthesize and present research findings to the product team for discussion and interpretation
  • Contribute to and follow the design standards of the MBTA
  • Design and communicate interactions and interfaces that engineers can successfully build
  • Participate in Design, Research, and Content team activities, including operations meetings, knowledge shares, and work reviews
Desired Qualifications
  • Location: This role is hybrid. While most activities can be accomplished remotely, an important component of this role requires in-person research with MBTA riders and other users. We expect this person to be onsite on a regular basis, averaging about two weeks per quarter
  • Empathetic and systems-oriented Designer with experience in frameworks and repeatable approaches to new problem spaces
  • Comfortable with complexity and collaboration across disciplines
  • Communicative and able to take design prototypes, feature ideas, research and testing results, and other design outputs, and communicate them to internal stakeholders clearly and effectively