Customer Service Specialist with Polish & English

All of TIMOCOM is united by a common vision for the future of logistics. As a FreightTech company, we believe in a world without logistical challenges. We have therefore made it our mission to make logistics smart, safe, and simple. By this we mean an extension, reinforcement, enhancement, and improvement in logistics. For our customers, this means that they can solve their logistical challenges with TIMOCOM in a smart, safe and simple manner.

Apply if you:

We are looking for someone with the following experience and skills:

✅ Experience and skills

• At least 1 year of experience in customer service; B2B experience is an advantage
• Experience in handling demanding customers (complaints, difficult situations)
• Experience in sales support or working with Key Account Managers is a strong advantage
• Strong organizational skills and the ability to manage multiple tasks
• Excellent time-management and prioritization skills
• Strong customer focus and problem-solving mindset, not just responding to inquiries

✅ Operational skills

• Strong written and verbal communication skills
• Ability to explain processes and rules clearly to customers
• Accuracy when working with customer data and internal systems
• Ability to prioritize tasks and manage time effectively
• Ability to prepare simple reports and summaries

✅ Collaboration and work style

• Ability to work effectively across different departments, including Sales, Operations, and IT
• A proactive approach to identifying issues and suggesting improvements
• Willingness to support the team with additional activities, such as outbound calling campaigns
• Flexibility in managing changing tasks and priorities

✅ Languages
The following language combination is essential:

• Polish: fluent (minimum C1), both spoken and written
• English: very good (min. B2), both spoken and written
  

Responsibilities

As a Customer Service Specialist, you will provide day-to-day support to our customers and help them get the most out of our solutions. We are looking for someone who enjoys working with people, builds strong relationships, and approaches customer needs with a solution-oriented mindset.

Your responsibilities will include:

➡ Customer Care - main area

• Handling customer inquiries and requests in a timely and solution-oriented manner
• Providing personalized customer service in line with company standards
• Ensuring timely and responsive communication with customers
• Managing complaints and customer feedback professionally
• Supporting customers in ongoing operational and administrative matters
• Working with other departments to resolve customer issues
• Updating and maintaining customer data in systems
• Supporting customers when language barriers arise

➡ Key Account Management support

• Supporting Key Account customers with day-to-day operational matters
• Supporting the onboarding of Key Account customers from a process and operational perspective
• Coordinating activities between customers and internal teams
• Preparing basic reports and summaries for Key Account customers
• Participating in customer meetings when required

➡ Additional tasks

• Performing administrative tasks related to customer service
• Identifying opportunities to improve processes and customer experience
• Participating in team activities, including outbound calling campaigns
• Supporting additional Customer Care activities based on current business needs

At TIMOCOM, we will also take care of yours:

Work-life balance, which includes providing:

• work in a modern office located in the center of Wroclaw in the building of Centrum Południe
• possibility to work remotely (124 days per year)
• flexible working hours (start between 7:30 a.m to 9:30 a.m)
• life insurance
• Enel-med family/partner health care package (the highest available and fully paid for by the employer)
• parking & bicycle spaces
• possibility to come to work with a child - we know that surprises happen, so we offer a separate office adapted for the youngest ones
• an atmosphere conducive to the exchange of knowledge and sharing of good practices
• friendly language of internal communication
• your own desk with the necessary equipment - your workstation is always at your disposal; we practice "hot-desking" only occasionally

Development & corporate networking through:

• access to language training platform (Speexx)
• 4 hrs per month to use for self-development as part of the position
• international coffee breaks - virtual meetings that give you the opportunity to meet people from other locations!

Financial comfort, in terms of which you will receive:

• transparent bonus plan and bonus from day 1 of employment
• lunch pass
• 13. salary
• seniority, wedding and child birth allowances
• bonus for getting a new employee through your recommendation

Salary

Additional info: &#x1f4c4; Employment based on an employment contract.<br /><br />&#x1f4bb; This position follows a hybrid working model, with a <strong>minimum of three days per week required in the office</strong>.<br /><br />Important: There is no option for 100% remote employment.<br /><br />&#x1f4b0; Information about the expected salary and additional benefits will be provided at the stage of inviting you to a job interview.<br /><br />&#x1f4dd; <strong>CV in English is required</strong>.<u><br /></u>