Associate 2 - Network & Server Operations

Summary of Position:

• Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
• Collaborate with various teams to maintain service quality, security, and compliance.
• Participate in service reviews, continual improvement and change management sessions.
• Monitor, operate, troubleshoot, and maintain the data center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security. Cisco and Juniper Platforms.

Key Responsibilities:

• Monitor network performance and security, identifying and resolving issues in a timely manner.

• Monitoring network performance to determine if adjustments are required.
• Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network
• Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks and Data Center connectivity.
•  Work on Voice/Video issues.
• Basic Knowledge of Cloud Infrastructure and its troubleshooting.
• Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
• Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance environment.
• Conduct regular network audits to ensure compliance with security policies and regulations.
• Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
• Develop and maintain network documentation, including network diagrams, configurations, and procedures.
• Provide technical support and troubleshooting assistance to end-users and other IT staff.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
• Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
• Designing, configuring and testing networking hardware, and operating systems. 

Key Requirements/Minimum Qualifications:

• To be a successful candidate, you will need to have a Good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities.
• The candidate will also need to be able to monitor, process ISP maintenance tasks and do basic troubleshoot network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
• The ability to lead and manage a high performing team of analysts during rotating shifts.
• Bachelor’s degree in Computer Science, Telecommunications, or IT
• 2-4+ years of experience of monitoring, troubleshooting network devices including WLAN, Wireless, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
• Knowledge in Cisco and Juniper Platforms
• Ability to work rotating shifts, weekend shifts
• Service Now experience handling tickets.
• Demonstrated experience working in ITIL environments.

Skills for success/Preferred Qualifications:

• Proven ability to work effectively and collaboratively in a complex matrix organization
• Service Now experience handling tickets and creating reporting
• Demonstrated ability to drive process improvements and standardization
• Experience working with Telecom providers and supplier support organizations.
• Proven experience as a Network Analyst or similar role.
• Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
• Previous experience configuring, troubleshooting LAN environments.

Benefits of Working with Us:

·       Engage in dynamic work environments and collaborate with passionate professionals.

·       Be part of Alcon's new Network Operations Center.

·       Collaborate with passionate professionals.

·       Experience an international, collaborative workplace.

·       Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Competencies:

·       Results-driven approach with a focus on meeting and exceeding targets.

·       Strong commitment to customer satisfaction and quality service delivery.

·       Ability to act swiftly and decisively, prioritizing fast and effective solutions.

·       Demonstrated self-discipline and commitment to achieving set objectives.

Additional Information:

·       This position requires excellent English communication skills, both written and verbal.

·       The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.

·       Cross-cultural awareness and a global mindset is needed.

Work hours: Rotational Shifts and weekend support

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