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Manulife Financial

Global financial services: insurance and investments

Lead IT Business Analyst

Business AnalysisConfirmed live in the last 24 hours
Full-timeTokyo, Japan

About the Job

Requirements

  • At least three years of professional experience in omnichannel or business improvement work, and experience as a business analyst at a life insurance company.
  • Experience leading projects as a lead business analyst.
  • Leadership, diplomacy, and motivational skills to support cross-functional teams and lead them across functions.
  • Strong oral, written, and presentation communication skills.
  • Understanding of system development processes, particularly Agile models.
  • Knowledge of insurance products and insurance laws and regulations.
  • Logical thinking and hypothesis-based problem framing and analysis skills.
  • Ability to structure complex company-wide issues and drive them while engaging stakeholders.
  • Project management and stakeholder management skills.
  • Documentation and presentation skills for executives, business divisions, and IT divisions.
  • Native-level Japanese.
  • Business-level English is preferred; reading and writing ability are required, with management-document preparation and English communication anticipated.

Responsibilities

  • Support business-owned strategy and transformation initiatives across the company, including distribution, operations, and marketing, by structuring discussions from an IT perspective and contributing issue framing and hypothesis development.
  • Collect, organize, and document requirements in collaboration with stakeholders and Business Product Owners.
  • Analyze business workflows to define As-Is and To-Be processes and identify improvement opportunities.
  • Facilitate discussions with development teams and architects to analyze and define requirements.
  • Help translate agreed strategies and concepts into executable plans, including roadmaps, milestones, KPIs, risks, and governance.
  • Drive company-wide digital transformation and business transformation projects as a bridge between business and IT, collaborating with project managers and scrum masters and helping lead Agile adoption.
  • Lead capability building across the team and surrounding organization through member development, skills improvement, and knowledge sharing.
  • Build effective stakeholder relationships and support decision-making.
  • As needed, contribute to team management, resource allocation, and development-plan creation.

Desired Qualifications

  • Experience working in a multicultural environment.
  • Experience at a consulting firm or on consulting projects.
  • A business analyst-related qualification.
  • An insurance-related qualification, such as a life insurance course or life insurance university qualification.

About the Company

Manulife Financial

Global financial services: insurance and investments

Manulife Financial is a global financial services provider offering a wide range of insurance and investment solutions. It serves individuals, businesses, and institutions with products such as life and health insurance, wealth management, and retirement plans. Customers fund these products through premiums, fees for asset management, and investment income earned on invested assets. Manulife uses analytics and technology to tailor services and improve efficiency, aiming to help clients protect their finances, grow their wealth, and plan for retirement. The company differentiates itself through its large international presence in North America, Asia, and Europe, its breadth of products, and its emphasis on data-driven insights to personalize offerings. Its goal is to help customers achieve their financial goals and aspirations by providing comprehensive, paid-for financial solutions and ongoing support across multiple regions.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1887

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