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IHG

Global hotel company

HR Manager

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeUnited Arab EmiratesNo salary listedIn-person

About the Job

Requirements

  • Previous experience in Human Resources within the hospitality industry.
  • Five years of related experience in HR management.
  • Strong knowledge of UAE labor law, HR practices, payroll, and employee relations.
  • Excellent communication, interpersonal, and organizational skills.
  • A proactive, approachable, and solution-oriented mindset with a passion for developing people.
  • Ability to handle confidential information with professionalism and integrity.
  • Strong analytical skills with the ability to interpret HR data and provide actionable insights.
  • Proficiency in Microsoft Office and HR systems.
  • Ability to inspire, influence, and build positive relationships across all levels of the organization.
  • Fluent English and Arabic.

Responsibilities

  • Lead the hotel's people strategy and HR initiatives while ensuring alignment with IHG standards and local employment legislation.
  • Manage the hotel payroll process and oversee compensation and benefits practices to ensure accuracy, competitiveness, and internal equity.
  • Monitor key HR metrics such as turnover, absenteeism, and exit interview trends to identify opportunities for improvement, colleague engagement, and talent development.
  • Prepare, analyse, and communicate monthly HR reports and insights to support informed business decisions.
  • Manage the HR department's budget, office resources, and operational expenses effectively.
  • Create exceptional colleague experiences through recruitment, onboarding, orientation, and employee lifecycle activities while bringing IHG's BrandHearted culture to life.
  • Lead performance management initiatives by coaching leaders, supporting development conversations, and promoting a culture of continuous feedback and high performance.
  • Recruit, train, motivate, coach, and develop the HR team to achieve departmental goals and deliver excellent internal service.
  • Drive colleague communication, engagement, recognition, and wellbeing programmes to create a positive and inclusive workplace.
  • Plan, administer, and follow up on annual colleague engagement surveys, ensuring meaningful action plans are implemented.
  • Oversee colleague facilities, including the cafeteria, lockers, public areas, and smoking areas, to maintain high standards of colleague welfare.
  • Maintain accurate HR records, employee files, and HR systems while ensuring compliance with company policies and data privacy standards.
  • Partner with department leaders to strengthen leadership capability, improve service culture, and enhance both colleague and guest experiences.
  • Promote the hotel's reputation within the local community and encourage colleague participation in social responsibility initiatives.
  • Ensure full compliance with labour laws, company policies, hotel procedures, and IHG brand standards.
  • Lead the HR function, provide trusted guidance to leaders and colleagues, and carry out additional responsibilities as required.

Desired Qualifications

  • Other languages may be preferred.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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