East Suffolk Council
Location: East Suffolk House, Melton, Woodbridge, Suffolk IP12 1RT and Riverside, Lowestoft, Suffolk NR33 0EQ
Salary: £36,581 - £39,481 per annum (Band 6)
Hours: 37 hours per week
Contract: Fixed Term until 31 March 2028

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We currently have an exciting opportunity to join the East Suffolk Council's Energy Projects team as a Community Liaison Officer.

Your role

You will act as East Suffolk Council’s primary community-facing contact for Nationally Significant Infrastructure Projects (NSIPs), building and maintaining positive relationships between the Council, local communities and project stakeholders.

The role will provide a visible and trusted presence within affected communities, ensuring residents, businesses, community organisations, and town and parish councils have clear opportunities to access information, raise concerns, and engage with discussions on project impacts and opportunities. The postholder will proactively develop and deliver community engagement activities, briefings, workshops and stakeholder events to engage with residents and impacted communities.

A key responsibility will be the coordination and management of Sizewell C-related enquiries, concerns and complaints. Working with Council services and external partners, the postholder will ensure issues are investigated, monitored and responded to effectively, maintaining oversight of actions and outcomes while supporting timely issue resolution.

What you will need

Experience of working in community engagement, customer services, stakeholder management, complaints handling or a similar role. You will have experience of dealing with sensitive and complex or contentious issues within the community and be able to manage difficult conversations diplomatically.

You will be educated to A Level standard or have an equivalent relevant qualification or experience. Strong organisation and prioritisation skills along with attention to detail is also essential as you will be maintaining records, manging casework and coordinating multiple enquiries.

A positive and flexible individual, you will have excellent interpersonal skills and the ability to build trust with a diverse range of individuals. You will be comfortable with communicating complex information to varying audiences and able to work collaboratively across multiple teams and organisations.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)

Local government pension scheme

Flexible working arrangements

Learning and development tailored to your role

A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.

Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in ourbenefits brochure (pdf). 

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

To find out more

For an informal discussion regarding this post, please contact Tom Cox, Project Manager - Energy Projects by calling 07353 893799 or by emailing [email protected].

Closing date: 11.30pm, 25 October 2026.

Interview date: Week commencing 2 November 2026.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (Word)

Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site

Suffolk County

Energy Projects Community Liaison Officer

About the job

About the company