Full-Time

Network Engineer

Operations

Posted on 4/30/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics
AI & Machine Learning

Mid

Remote in USA

Required Skills
TCP/IP
Communications
Computer Networking
Linux/Unix
Requirements
  • Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles.
  • Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
  • Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
  • Hands-on skills for Cisco IOS is required and Nexus OS preferred
  • Documenting solutions with diagrams and proper description is required
  • Knowledge and experience in Cisco Nexus 7k/5k/2k, Palo Alto firewalls, ASR 1000 and 2000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers
  • Knowledge and experience in load balancing technologies such F5 and AVI
  • Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
  • Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
  • Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus
  • Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus
  • Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required
  • Excellent communications, both oral and written
Responsibilities
  • Interact with external customers to troubleshoot any network connectivity related issues
  • Partner closely with Network Architects and Engineers to improve data-center network environments
  • Initiate multiple projects for Network Operation improvements
  • Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
  • Review, analyze and execute network change requests
  • Execute, document, and develop network automation for repetitive tasks

As a pioneer in cloud-based contact center solutions, this company provides a secure and scalable platform integrating digital engagement, analytics, workflow automation, and practical AI to enhance customer experiences. The emphasis on reliability, security, and compliance, coupled with a strong focus on employee development and empowerment, makes it an excellent workplace for those passionate about advancing customer service technologies and driving business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

29%