Full-Time
Network Engineer
Operations
Posted on 4/30/2024
Cloud-based contact center solutions provider
Data & Analytics
AI & Machine Learning
Mid
Remote in USA
Required Skills
TCP/IP
Communications
Computer Networking
Linux/Unix
Requirements
- Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles.
- Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
- Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
- Hands-on skills for Cisco IOS is required and Nexus OS preferred
- Documenting solutions with diagrams and proper description is required
- Knowledge and experience in Cisco Nexus 7k/5k/2k, Palo Alto firewalls, ASR 1000 and 2000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers
- Knowledge and experience in load balancing technologies such F5 and AVI
- Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
- Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
- Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus
- Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus
- Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required
- Excellent communications, both oral and written
Responsibilities
- Interact with external customers to troubleshoot any network connectivity related issues
- Partner closely with Network Architects and Engineers to improve data-center network environments
- Initiate multiple projects for Network Operation improvements
- Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
- Review, analyze and execute network change requests
- Execute, document, and develop network automation for repetitive tasks
As a pioneer in cloud-based contact center solutions, this company provides a secure and scalable platform integrating digital engagement, analytics, workflow automation, and practical AI to enhance customer experiences. The emphasis on reliability, security, and compliance, coupled with a strong focus on employee development and empowerment, makes it an excellent workplace for those passionate about advancing customer service technologies and driving business results.
Company Stage
IPO
Total Funding
$874.1M
Headquarters
San Ramon, California
Founded
2001
Growth & Insights
Headcount