Full-Time

Network Engineer

Operations

Posted on 4/30/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Compensation Overview

$105,500 - $197,400Annually

+ Annual performance bonus + Stock options

Mid

Remote in USA

Required Skills
TCP/IP
Communications
Computer Networking
Linux/Unix
Requirements
  • Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles.
  • Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
  • Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
  • Hands-on skills for Cisco IOS is required and Nexus OS preferred
  • Documenting solutions with diagrams and proper description is required
  • Knowledge and experience in Cisco Nexus 7k/5k/2k, Palo Alto firewalls, ASR 1000 and 2000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers
  • Knowledge and experience in load balancing technologies such F5 and AVI
  • Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
  • Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
  • Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus
  • Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus
  • Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required
  • Excellent communications, both oral and written
Responsibilities
  • Interact with external customers to troubleshoot any network connectivity related issues
  • Partner closely with Network Architects and Engineers to improve data-center network environments
  • Initiate multiple projects for Network Operation improvements
  • Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
  • Review, analyze and execute network change requests
  • Execute, document, and develop network automation for repetitive tasks

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

7%

1 year growth

14%

2 year growth

28%