Christian Brothers Automotive

Franchises full-service shops for auto repair

Automotive Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeSimpsonville, SC, USANo salary listedIn-person

About the Job

Requirements

Experience sourcing accurate parts, building tickets, and presenting repairs is required.
A driving record acceptable to the current insurance carrier is required.
Proficiency in Windows-based computer software and automotive store applications is required.
Dependability and reliability for a Monday–Friday, 7 a.m.–6 p.m. schedule are required.
Ability to be on one's feet for most of the workday, including standing, walking, and coordinating parts, is required.
Ability to occasionally lift and carry objects over 50 pounds is required.
Ability to maintain a brisk work pace in a high-volume environment is required.

Responsibilities

Greet each guest entering the facility with hospitality and respect.
Present the best solution to properly repair each guest's vehicle in an easily understandable way.
Manage the store's workflow effectively and efficiently.
Sell services consistently and effectively without compromising honesty and integrity.
Communicate by phone in a clear, professional manner.
Build long-term relationships among the store, the service advisor, and each guest.
Direct, coordinate, and participate in guest-service activities.
Shuttle guests as needed in a company-branded vehicle.
Ensure all repairs are performed to proper specifications.
Work as part of a team and assist other employees as needed.
Perform other duties as assigned.

Desired Qualifications

Experience with TekMetric and programs such as Parts-Tech is helpful.
Experience in an automotive customer-service role, automotive service sales role, or service writer/advisor role is preferred.

Job Description

Job Title:

Automotive Service Advisor

Location:

1216 W. Georgia Rd., Simpsonville, SC 29680

Job Overview:

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

Greet every guest who enters our facility with hospitality and respect
Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the guest
Directs, coordinates, and participates in performing guest service activities
Shuttle guests as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed.
Other duties as assigned.

Qualifications

Qualifications:

Upbeat, honest, & self-aware person that still has a full tank of gas inside them.
Experience with sourcing accurate parts, ticket building, and presenting repairs is required.
Driving record acceptable to our current insurance carrier
Proficiency in Windows-based computer software and automotive store applications, TekMetric is helpful, and other programs like Parts-Tech.
Experience in an Automotive Customer Service role or an Automotive Service sales role, or an Service Writer / Advisor role preferred

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer—Christian Brothers Automotive locations practice "At-will" employment practices.

About the Company

Christian Brothers Automotive

Franchises full-service shops for auto repair

Christian Brothers Automotive franchises full-service repair shops that serve drivers needing scheduled maintenance, vehicle diagnostics and complex repairs. Technicians work on most makes and models, assess vehicle needs, review recommendations and estimates with customers, and complete only approved work; qualifying repairs carry a three-year, 36,000-mile warranty. For first-time shop openings, independent franchise owners have the opportunity to repay their business loan before the franchisor receives profits; the corporate home office also supplies business resources. Christian Brothers Automotive began as an auto repair shop in 1982 and is headquartered in Houston, Texas.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Houston, TX
Founded: 1982

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