Boyd

Thermal management and sealing solutions provider

Director – Global Data Center Sales Operations

Sales OperationsConfirmed live in the last 24 hours

Full-timeOhio, USANo salary listed

About the Job

Requirements

Bachelor’s degree in business, finance, analytics, operations, information systems, or a related field; equivalent relevant experience may be considered.
10 years’ experience in sales, marketing, sales operations, commercial operations, or a related field.

Responsibilities

Own the Boyd Thermal Salesforce operating model, including configuration, administration, user management, training, documentation, testing, user acceptance testing, and launch coordination.
Lead new-business-win and pipeline analysis in partnership with the sales organization.
Own master-data administration for ES/EC codes and coordinate data corrections with Sales and Controllers.
Lead Data Hub and Greensheet forecasting integration and define the long-term split between Sales Operations and Commercial Finance.
Partner with Electrical Sector resources to create an accessible, accurate, integrated commercial technology stack.
Own the end-to-end commercial process at the strategic level and drive consistent execution across the organization.
Administer quarterly business reviews and produce data outputs and actions for the top 30 customers.
Lead commercial-team training, onboarding, and offboarding during the transition.
Administer the Voice of Customer program and annual data readouts.
Administer North America and Europe sales incentive plans during the transition.
Own sales coverage maps and align people, territories, customers, plans, and goals with the sales reporting team.
Set sales targets and support the transition of incentive-plan design and administration to Human Resources.
Own external sales representative commissions, payment approvals, and contract management.
Own master-data corrections affecting financial reporting, customer ownership, commercial focus, and incentive alignment.
Support customer solutions management, compliance-document processing, order entry, customer onboarding, and sales training and enablement.
Partner with the ES-A OPEX team or designated resources on process optimization.
Ensure customer-facing and commercial documentation meets regulatory and internal standards.
Own customer- and operations-facing ITAR compliance and retain ITAR pricing governance.
Provide continuity during transitions involving compliance, quality management system, tariff, and commercial contract workflows.
Escalate site issues or non-compliance to the appropriate site owner.
Lead cross-functional coordination across Finance, Supply Chain, Operations, Marketing, Legal, and Human Resources.
Manage change and stakeholder alignment for support-model transitions, including access, organizational change management, leadership approval, cost considerations, and coordination across Chennai, Pune, and QRO resources.
Lead Sales Operations strategy for Boyd Thermal and Eaton’s Global Data Center commercial organization.
Support Global Account Leaders and thermal commercial teams with pipeline management, account key performance indicators, forecasting, SIOP inputs, capacity visibility, and executive performance reporting.
Harmonize Boyd Thermal data, systems, processes, and governance with Eaton’s enterprise Global Data Center account model.
Improve visibility into customer demand, pipeline health, forecast accuracy, capacity constraints, and commercial risks across strategic Data Center accounts.

Desired Qualifications

Demonstrated experience with Salesforce governance and administration, master data, forecasting, pipeline management, reporting, and commercial process design.
Experience coordinating sales incentives, territories, targets, representative commissions, and financial alignment across business functions.
Proficiency with business intelligence and reporting tools, including Power BI or comparable platforms.
Experience leading cross-functional programs, organizational transitions, process improvement, and change management.

Job Description

The Director, Global Data Center Sales Operations, Boyd Thermal is the strategic business partner responsible for the processes, technology, systems, data, governance, reporting, and cross-functional coordination that enable the Boyd Thermal commercial organization to sell effectively. The role will report to the Data Center commercial Head. As the Sales Operations leader for Boyd Thermal and Eaton Datacenter business within Eaton's evolving Global Data Center commercial organization, the Director also enables strategic account execution, pipeline and , incentive plan management, and help prepare quarterly pipeline analytics for the Data Center segment. commercial operations with Eaton's broader Global Data Center operating model.

Key Responsibilities

Lead Sales Operations for Boyd Thermal and Eaton’s Global Data Center business, driving commercial excellence through Salesforce, data governance, reporting, forecasting, pipeline management, and performance analytics.
Partner with Global Account Leaders and commercial teams to improve visibility into pipeline health, forecast accuracy, customer demand, account performance, capacity constraints, and commercial risks.
Develop and execute sales operations strategies that support profitable growth, strategic account expansion, and long-range planning across hyperscale, colocation, and enterprise data center customers.
Provide commercial insights and analytics that support SIOP, capacity planning, investment decisions, resource allocation, and executive decision-making.
Establish scalable processes, KPIs, dashboards, and reporting frameworks that improve sales productivity and enable data-driven business decisions.
Lead territory planning, sales target deployment, incentive administration, commission management, and alignment of commercial objectives across Sales, Finance, and HR.
Drive cross-functional collaboration with Finance, Operations, Supply Chain, Marketing, IT, Legal, and HR to support business growth, process improvement, and organizational effectiveness.
Ensure compliance with commercial policies, pricing governance, regulatory requirements, customer documentation standards, and applicable trade regulations.
Lead strategic business initiatives, organizational change efforts, and the integration of systems, processes, and governance within Eaton's Global Data Center operating model.

Basic (Required) Qualifications

Bachelor’s degree in business, finance, analytics, operations, information systems, or a related field; equivalent relevant experience may be considered.
10 years’ experience in sales, marketing, sales operations, commercial operations or related field

Preferred Qualifications

Demonstrated experience with Salesforce governance and administration, master data, forecasting, pipeline management, reporting, and commercial process design.
Experience coordinating sales incentives, territories, targets, representative commissions, and financial alignment across business functions.
Proficiency with business intelligence and reporting tools, including Power BI or comparable platforms.
Experience leading cross-functional programs, organizational transitions, process improvement, and change management.

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All Job Posting Locations

Remote Ohio

Remote Type

Hybrid

EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

Boyd

Thermal management and sealing solutions provider

Boyd Corporation designs and manufactures thermal management and environmental sealing solutions for electronics. Its products help remove heat from components and shield assemblies from dust, moisture, and other elements, enabling reliable operation of systems in data centers, electric vehicles, medical devices, and other high-growth markets. The company achieves this with a global mix of engineered materials, custom heat exchangers and interfaces, seals, and system integration services. Boyd differentiates itself through its scale, broad portfolio, and a history of strategic acquisitions (such as Aavid Thermalloy, GMN, and the Durbin Group) that expand capabilities in liquid cooling, HMIs, and advanced seals, allowing it to serve as a single partner for complex cooling and protection needs. The company's goal is to be a trusted technology partner powering essential systems by delivering tailored thermal management and environmental sealing solutions at scale.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: Not listed
Headquarters: Modesto, CA
Founded: 1949

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