Technical Account Manager
Raydar
Technical Account Manager
Raydar
AI-powered recruiting agency for tech roles
Raydar · New York, United States · Full-time · Posted 2026-11-13
Salary: USD 150,000–165,000
Workplace: on_site
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams.
What you'll do
- Manage stakeholders and timelines across existing customer accounts.
- Anticipate new needs, expansion opportunities and risks, and build account plans.
- Review and adjust customer configurations as needed, without writing code.
- Analyze, reshape and map large datasets, including unstructured data.
- Monitor product usage and failures, and correct issues when they arise.
- Relay technical problems and bottlenecks to delivery and engineering teams.
- Turn frontline issues into clear product requirements and implementation guides.
- Serve as the main contact for high-stakes accounts, including under tight deadlines.
- Take ownership of retention outcomes for assigned accounts.
- Travel to customers when needed.
What we're looking for
- Experience at fast-paced, high-growth software companies, ideally vertical SaaS.
- Background as a technical account manager with a strong technical foundation, not only account management.
- Quick to learn software and comfortable working in large spreadsheets.
- A track record of staying at least 1.5 years in two or more roles.
- Lives in the New York area and can commit to being on site five days each week; no relocation assistance is provided.
Bonus points
- Experience as a support engineer who moved into account management.
- Depth in fintech or healthtech.
- Experience with data mapping, ERP or CRM systems, or debugging data issues.
- Familiarity with AI or LLM tools.
Compensation and benefits
- Base salary: USD 150,000 to 165,000 per year
- Equity
Location and work model
- New York, NY, United States
- On-site, five days a week
- Full-time
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Raydar is an AI-powered talent acquisition firm that serves tech-focused organizations on a contingency basis, charging client companies only after a successful hire. It uses proprietary AI to identify a large pool of candidates and conducts a short 15-minute AI-driven interview (recorded and transcribed) before human recruiters review materials, provide interview prep, and assist with offers and negotiations. What sets it apart is the blend of automated sourcing and screening with hands-on human oversight and tailored client support. Its goal is to help organizations hire more efficiently by speeding up sourcing while maintaining thorough evaluation and negotiation assistance.
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