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SMG Swiss Marketplace Group

Operates online marketplaces across Europe

Customer Success Manager Agents

Customer SuccessConfirmed live in the last 24 hours
Full-timeZürich, SwitzerlandNo salary listedHybrid

About the Job

Requirements

  • A commercial vocational qualification or comparable qualification.
  • Several years of experience in customer service, Customer Success, or the real estate industry.
  • Very good written and spoken German and good English skills.
  • Interest in digital solutions and a good technical understanding.
  • Ability to work independently, in a structured and solution-oriented manner, and manage several parallel tasks.

Responsibilities

  • Manage existing customers, develop customer relationships, and identify additional needs and business opportunities.
  • Prepare quotations and contracts and ensure smooth onboarding of new customers, including training and solution presentations.
  • Provide customer support and coordinate the resolution of complex support cases, ensuring customer concerns feed into continuous product improvement.
  • Maintain the customer relationship management system and prepare regular reports.
  • Handle invoicing.
  • Suggest improvements to processes and support their implementation.

Desired Qualifications

  • French or Italian language skills.
  • Experience with software-as-a-service products, application programming interfaces, or software integrations.

About the Company

SMG Swiss Marketplace Group

Operates online marketplaces across Europe

SMG Swiss Marketplace Group runs a network of online marketplaces in Europe, with a focus on Switzerland, to connect buyers and sellers and provide a convenient digital hub for various services and products. Its product is a collection of marketplace platforms where users can discover, compare, and transact across categories; revenue comes from advertising, subscription fees, and transaction commissions, making the platforms profitable while keeping access easy for both individuals and businesses. The company differentiates itself by managing a diverse set of marketplaces under one group, offering a seamless user experience through a centralized digital hub, and monetizing through multiple streams rather than relying on a single source. The goal is to simplify users’ lives, meet a wide range of needs efficiently, and maintain leadership in the European digital marketplace landscape.

Company size
501-1,000
Company stage
IPO
Headquarters
Kloten, Switzerland
Founded
2021

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