Full-Time

Sales Engineer

Confirmed live in the last 24 hours

Aisera

Aisera

201-500 employees

Develops AI chatbots for IT operations

Compensation Overview

$115k - $150k/yr

Senior, Expert

Palo Alto, CA, USA

Category
Sales Engineering
Sales & Solution Engineering
Required Skills
Python
JavaScript
Java
Requirements
  • 5+ years of experience as a Sales Engineer or Solutions Architect working with enterprise software solutions.
  • Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations.
  • Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities, and articulate Aisera's value accordingly.
  • Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully.
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • Hands-on experience with java, javascript, python, or other scripting/programming languages
Responsibilities
  • Active participant in the sales process, with an emphasis on technical discovery diligence
  • Own the technical product overview and objection handling aspects
  • Build and deliver compelling demos to showcase the art of the possible
  • Define, build, and execute Proof of Concepts
  • Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
  • Lead coordination of additional Aisera technical resources to help secure the deal
  • Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
  • Own collecting and driving product feedback
Desired Qualifications
  • Experience with IT, IT Automation, and Technical Support systems is a big plus
  • Familiarity with AI/ML and related technologies

Aisera creates chatbots and AI solutions for IT operations, focusing on process-centric AI (AIOps). Their chatbots engage in human-like conversations, providing self-service options that help reduce service desk costs and improve productivity. Aisera stands out by allowing businesses to quickly deploy customizable virtual agents or build their own bot experiences tailored to their specific needs. The company's goal is to enhance customer experience while helping organizations cut costs and minimize unplanned outages.

Company Size

201-500

Company Stage

Series D

Total Funding

$218.5M

Headquarters

Palo Alto, California

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • The rise of agentic AI offers Aisera opportunities to enhance its AI solutions.
  • Growing AI competition may lower prices, making Aisera's solutions more accessible.
  • AI integration in healthcare presents opportunities for Aisera's domain-specific LLMs expansion.

What critics are saying

  • Anthropic's AI agents pose a competitive threat by automating complex workflows.
  • Rapid AI pricing decline could pressure Aisera to lower prices, affecting profit margins.
  • OpenAI's scaling challenges with 'Voice Mode' may indicate potential issues for Aisera.

What makes Aisera unique

  • Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.
  • The AIX platform allows enterprises to build or buy AI solutions, providing flexibility.
  • Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

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Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-6%

2 year growth

0%
Yahoo Finance
Mar 19th, 2025
Aisera Launches its Global Partner Program to Accelerate the Growth of Its Worldwide Agentic Ecosystem

PALO ALTO, Calif., March 19, 2025 (GLOBE NEWSWIRE) - Aisera, a leading provider of agentic AI platform for the enterprise, today announced the launch of its Global Partner Program, enabling system integrators, technology partners and strategic alliances to deliver transformative Agentic AI solutions to enterprises.

Zensearch
Mar 7th, 2025
Jobs

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

PYMNTS
Oct 23rd, 2024
Anthropic’S Computer-Controlling Agents Open Door To Real World Uses, Experts Say

Anthropic has unleashed AI agents that can surf the web and control computers, intensifying the race to commercialize AI assistants that can actually get things done.The move puts Anthropic in direct competition with tech giants Microsoft, Google, and OpenAI, who are all vying to automate routine computer tasks for businesses looking to boost productivity and cut costs. While previous AI tools have focused on text and image generation, these new agents represent an evolution toward AI systems that can actively manipulate software and complete complex workflows with minimal human oversight.“Agentic AI is set to redefine industries over the next three years, with its ability to operate autonomously and make decisions without human intervention,” Dan Parsons, COO/CPO at Thoughtful AI, told PYMNTS. “The greatest impact will be seen in areas like system administration, operations, customer service, and complex decision-making, where AI can drastically improve efficiency, reduce costs, and unlock new levels of scalability.”Anthropic’s Agent MoveAnthropic’s new AI capabilities allow its Claude model to control computers directly—from web browsing to coding and app interaction. While the technology shows promise, with Anthropic claiming superior performance on key benchmarks, actual success rates remain modest at 14.9% for basic computer tasks.Unlike rivals Microsoft and Salesforce, which build AI agents to work within specific applications, Anthropic’s approach lets its AI system operate computers just as humans do – by interpreting what’s on screen and using the mouse and keyboard. The strategy marks a significant shift in how AI could automate everyday tasks, though experts caution that reliable performance remains a key challenge.“Right now, the impact of autonomous AI agents is limited, but the potential is very large,” Olga Kupriyanova, principal consultant, AI & data engineering at technology research and advisory firm, ISG told PYMNTS.The growing competition in the AI agent space will likely drive down AI pricing. According to McKinsey, while AI agents were initially too expensive for many business applications, costs are now rapidly declining

The Tech Outlook
Oct 11th, 2024
Aisera Named a Leader in 2024 Gartner(R) Magic Quadrant(TM) for Artificial Intelligence Applications in IT Service Management

Aisera named a leader in 2024 gartner(r) magic quadrant(tm) for artificial intelligence applications in IT service management.

GlobeNewswire
Oct 11th, 2024
Aisera Named a Leader in 2024 Gartner(R) Magic Quadrant(TM) for Artificial Intelligence Applications in IT Service Management

PALO ALTO, Calif., Oct. 11, 2024 (GLOBE NEWSWIRE) - Aisera, a leading provider of agentic AI for the enterprise, today announced it has been named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Artificial Intelligence Applications in IT Service Management.