Account Manager and Sales Specialist

Job Description

1. B2B2C Account Management & Activation (approx. 50% of time initially)

• Act as the primary point of contact for fleet managers and partnership stakeholders.

• Lead the onboarding process for new partners, ensuring a seamless transition from the sales cycle to live operations.

• Conduct regular performance reviews with partners to demonstrate value, cost savings, and business satisfaction.

• Develop and execute "Activation Plans" to increase the penetration rate of Fixter services within partner organisations.

• Identify opportunities for upselling and expanding the scope of existing partnerships.

• Anticipate partner needs and resolve operational friction points before they escalate.

2. B2C Sales & Revenue Generation (approx. 50% of time initially)

• Inbound Sales: Convert incoming B2C inquiries and requests into confirmed bookings by demonstrating the value and convenience of Fixter.

• Outbound Sales (Warm Database): Proactively reach out to our database of repeat and lapsed customers to drive re-bookings and increase customer lifetime value.

• Optimise the sales pipeline to ensure high conversion rates from initial inquiry to vehicle collection.

3. Cross-Functional Coordination

• Act as the "Voice of the Customer" internally, feeding back insights from both fleet partners and B2C drivers to our Product and Operations teams.

• Liaise with the Network team to ensure operational capacity aligns with incoming sales volumes.

Qualifications

• Experience: 2+ years of experience in a hybrid role blending Account Management and Inside Sales (SaaS, automotive, logistics, or fast-paced startup environments preferred).

• Sales Instincts: Comfortable on the phone, resilient, and motivated by closing deals—whether it's convincing an individual consumer or a fleet stakeholder.

• Relationship Skills: Exceptional communication and presentation skills, with the ability to build trust quickly.

• Organisation: Strong ability to multitask and manage time effectively between structured account management tasks and fast-paced sales pipelines.

• Data-Driven: Able to track your own sales conversion metrics and present performance data to B2B partners.

Additional Information

Why Join Fixter

• Be part of a fast-growing company transforming a £13bn automotive services market

• Work in a data-driven, tech-enabled environment

• Opportunity to make a measurable impact on growth and customer experience

• Backed by a global automotive leader (Renault Group)

• Opportunity for career growth and development as Fixter expands across Europe

• Collaborative, inclusive work culture with a focus on employee well-being and satisfaction.